Vaga de parceiro

Vendor Manager - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
  • We are a diverse team of more than 2,700 Kaizeners from over 40 nationalities across 3 continents.
  • We are an equal opportunity employer committed to fostering a diverse and inclusive workplace.
  • We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age.
  • Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.
  • Here, therell be no average day for you.
  • Ready to Press Play on Potential? About the Role This role is a crucial part of our Operations teams, supporting multiple verticals but most notably Customer Success.
  • The Vendor Manager will be responsible for managing and evolving partnerships with existing and new BPOs (Business Process Outsourcers).
  • The goal is to leverage global partnership experience to drive local success, enhance contracting efficiency, ensure commercial competitiveness, oversee contractual performance, and improve forecasting accuracy.
  • The Vendor Manager will work closely with Operations Managers handling daily BPO operations and will play a key role in ensuring contracted headcount delivery through our BPO partners.
  • What you will bring: Minimum 4 years of experience in BPO management roles; Proven experience in contracting management and P&L tracking; At least 2 years in customer support functions with expertise in BPO support services; Knowledge of workforce management and forecasting; Experience in BPO commercial negotiations and growth strategies; Ability to optimize BPO operational efficiency; Experience managing BPOs in a customer support environment.
  • Responsibilities: Manage and negotiate contract terms, including detailed clause discussions; Lead short-term forecasting and optimize headcount distribution across BPOs; Resolve escalations related to contractual clauses; Oversee bonus and penalty policies with monthly performance tracking; Utilize contracting and commercial strategies to drive stable and efficient operations, including designing performance-related clauses; Monitor BPO budget usage, providing insights for cost efficiency; Own forecasting accuracy and ensure 100% delivery of contracted services and headcount.
  • Location Hybrid working model with commuting allowance, multi-sport card, and private health insurance for you and your family.
  • Additional Information Recruitment Privacy Notice: Regarding the data you share with us, you may read our recruitment privacy notice here.
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Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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