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Travel Sales Agent - Natal / RN

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Área de AtuaçãoDiversos / Outros

O que você irá fazer

Our aim is to become the most desirable lifestyle travel brand.
Club Med has been continuously innovating within the travel, lifestyle, and hospitality fields over the last 80 years and now operates close to 70 sun and snow resorts across the globe, offering a unique travel experience.
The Role & Missions: With the large-scale domestic Club Med Beach & Safari resorts opening mid-2026 on the North Coast of Kwazulu Natal, Club Med Southern Africa is entering a new and exciting era of growth, 40 years after starting to distribute the brand to South Africans.
To contribute towards the expansion of outbound sales and the successful launch of the new South African resort, the Club Med Southern African Team, through its Johannesburg office, is looking for a new Travel Experience Designer (Travel Sales Agent).
About our Business Unit Our management model separates Resorts from Markets.
In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.
Job overview: As a Travel Experience Designer, you will be responsible for: Assisting agents to make their own bookings on the Travel Agent website, as well as booking on behalf of clients.
Contributing with your expertise to achieve sales objectives and customer satisfaction.
You will report to the Call Center Sales Team Leader and will be part of the Call Center Sales team.
This position is based in Gauteng, but you will work for the UK market - shifts are organized accordingly.
Shifts are as follows: Winter shift: 10am to 7pm / 11am to 8pm (April October) Summer shift: 11am to 8pm / 12pm to 9pm (November March) Saturdays: Winter shift: 10am to 6pm (April October) Summer shift: 11am to 7pm (November March) The TED will work every alternate Saturday.
When working on a Saturday, you will receive a day off in the week.
Main missions: 1) Be a key player in customer consideration Welcome clients on the phone with a professional and friendly attitude.
Create a personalized and lasting relationship with clients, proactively guiding them throughout the sales process.
Ensure follow-up and satisfaction of clients.
2) Create a customized travel experience Gather and understand clients expectations and motivations.
Make tailored recommendations to craft personalized trips.
Highlight destinations, products, and the Club Med experience.
3) Develop business activity Increase your turnover by recruiting and retaining clients and selling additional services.
Identify business opportunities with clients (M&E, Partnerships, Sponsorships, Influencers, Recommendations).
Maintain and update commercial data (customer files, data collection, complaint tracking).
Skills and competencies were looking for: Education level: Bachelor's degree or equivalent.
Experience: Good knowledge of travel and the tourism industry.
Experience in a similar role and sector is **mandatory**.
Mastery of sales techniques and negotiation skills.
Knowledge of ski travel and Amadeus is a plus.
Languages: Fluent in English (spoken and written).
Why you should join us: At Club Med, we embrace five core values: kindness, multiculturalism, responsibility, freedom , and pioneering spirit .
We share the Club Med spirit: a blend of professionalism and festivity, a unique mindset and lifestyle that unites our team members worldwide.
The Club Med spirit is about achievement while experiencing something unique.

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Travel Sales Agent - Natal / RN

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