Vaga de parceiro

Telecom Specialist (Rio De Janeiro) - Rio de Janeiro / RJ

Disponível para Assinantes
Salvar nos Favoritos
  • Compartilhe:

Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Process and manage all O&M activity within MTTR; - Interact with NOC (Network Operations Center) customer and telecommunication Carrier to fulfill any tasks related to any Planned or Unplanned Network Event; - Maintain Inventory System and spares cycle count of all DWDM submarine, transmission, power, and environmental control related systems; - Process and manage routine circuit testing and acceptance procedures to backhaul providers; - Maintain test equipment, interfaces, modules, firmware updates and their calibration for operational availability; - Communicate effectively with principals, department heads, and other maintenance personnel relating to telecommunications installation and maintenance; - Requires the provider to demonstrate expertise using network monitoring tools to monitor and operate several network sites supported; - Network troubleshooting is required to support voice, video, and IP-data traffic; - Responsible for proactively monitoring several networks in several locations; - Provide 3nd level technical support for the NOC (Network Operations Center); - Responsible for takingcustomer calls and working with them to understand technical related issues; - Manages customer circuit implementation test and turn up; - Assists in the development of technical requirements for new products; - Answering inbound calls regarding customers concerns; - Providing excellent customer service and terminal support; - Place customer requestin computer system - Trouble Ticket system; - Place outgoing calls to provide feedback to the customers; - Effectively communicating with customers; - Hands-on customer and network configuration in support of installations and network growth; - Tier-2/3 complex network & customer support; - Administration of ISP functional components such as DNS, IRR, IP Addresses; - Maintenance and Implementation of IP Network Monitoring, growth augmentation and configuration backups; - Complete Network Documentation and procedures and plans for regular maintenance of equipment and logging of all maintenance events by network and Equipment; - Network Security;- Network Maintenance, software testing and implementation; - Monitor the IP networkfor reliability, review and handle Tier III technical issues and ensuring the network is revenue ready; - Technical analysis andimplementation of new platforms, software, and hardware upgrades; - Own, manage, and evaluate L2/L3 IP test plans, tunneling, QOS and acceptance criteria for all network designs; - Provisioning - Create and activate circuits; - Field works - To solveissue locally (local configurations, hardware e fiber management).
  • **Requisitos e qualificações**- Bachelors degree in Electrical Engineering, Physics, or Technology or equivalent major is a must.
  • Masters degree is a plus; - Advanced English- Musthave 5-7 years of experience in the field of Optical Communications.
  • Experience of repeated submarine cable systems is a definitive advantage; - General knowledge of telecommunications technologies including: PFE, SDH, DWDM, OTN, Ethernet, and LAN technologies, and the inter-working of these technologies; - Referral Specialist and/or comprehensive call center knowledge; - Outstanding customer service skills; - Excellent verbal and written communication skills both in English, Spanish, and Portuguese; - Exceptional organizational and time management skills; - Ability to work closely with other team members and departments; - Good knowledge and experience with the Internet Protocol (IP) suite is desirable; - Excellent customer care skills including experience taking customer related technical calls; - A first-hand working knowledge of network monitoring tools; - Desired: hand knowledge of Salesforce trouble-ticketing database system; - Good written and oral communication skills.
  • Ability to effectively document network outages and activities performed to restore outages; - Must be able to climb ladders; - Must be able to lift 50 lbs and carry 25 lbs; - Must have a valid driver''s license; - Must be able to stoop,kneel, or crouch; - Able to install cable,supports, and miscellaneous hardware as found in telecommunication systems and networks; - Able to work with power equipments; - Able to work after regular work ti

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

Envie esta vaga para um amigo!

 

Cadastro Inicial

Preencha os campos abaixo
  • Ao criar uma conta, você aceita nossa Política de Privacidade e nosso Termo de Adesão
 

Acesse sua Conta

Preencha os campos abaixo

ou acesse com seu provedor
 

Recuperação de Dados de Acesso

Informe seu e-mail cadastrado