Vaga de parceiro

Técnico de suporte em TI - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • ResponsibilitiesAdhere to ITIL processes and workflows.
  • Report to the Client Track Lead / Team Lead.
  • Handle tickets/requests to troubleshoot reported problems and resolve them.
  • Build and configure PCs and laptops, load software, and set up applications like Outlook, Wi-Fi, VPN, and backup solutions.
  • Troubleshoot printer, fax, copier, RF gun, or phone equipment in offices.
  • Track work tickets using ITIL-based systems like ServiceNow.
  • Diagnose and resolve network connectivity, hardware, and software issues.
  • Perform repairs on computers, laptops, printers, and peripherals.
  • Improve and maintain customer and employee satisfaction.
  • Conduct asset inventory activities.
  • Create documentation for processes and procedures, including KB articles.
  • Perform break-fix, troubleshoot, and resolve software issues; reimage computers and drives.
  • Provide frontline customer support for hardware and software troubleshooting.
  • Required Skills / QualificationsMinimum 5 years of hands-on experience as a deskside/onsite support or local IT engineer.
  • Strong skills in Microsoft OS installation and troubleshooting (Windows 10, Mac OS X).
  • Experience supporting network and datacenter equipment.
  • Knowledge of Mac OS, Mac machine building, and application deployment via Mac servers.
  • Proficiency in troubleshooting MS Office and O365 applications.
  • Strong desktop support skills, including hardware, software, and networking.
  • Experience with desktops, workstations, notebooks, printers, and handheld devices.
  • Knowledge of Mac OS, iPads, and Android devices.
  • Understanding of Windows image build processes and SCCM deployments.
  • Experience handling RF scanners and industry printers like Zebra.
  • Experience with managed print services and network printers.
  • Basic knowledge of audio/video equipment and conference room setups.
  • Familiarity with remote desktop applications like SMS, Bomgar, WebEx, and Windows native tools.
  • Ability to troubleshoot and support mobile devices (Blackberry, Android, iOS).
  • Excellent written and verbal communication skills.
  • Proficiency with MS Office, SharePoint, and related tools.
  • Strong customer service skills and ability to handle unforeseen situations.
  • Knowledge of ITIL ticketing tools such as ServiceNow and BMC Remedy.
  • Additional ResponsibilitiesTravel to other sites as needed.
  • On-call support outside regular hours for urgent issues.
  • Handle operations and customer requirements per process and SOW.
  • Participate in rotational shifts if required.
  • Seniority levelMid-Senior level Employment typeFull-time Job functionInformation Technology #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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