Vaga de parceiro

Técnico de suporte em TI - São Paulo / SP

Disponível para Assinantes
Salvar nos Favoritos
  • Compartilhe:

Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Responsibilities: Adhere to ITIL processes and workflows.
  • Report to the Client Track Lead / Team Lead.
  • Handle tickets/requests to troubleshoot reported problems and resolve issues.
  • Build, configure, and troubleshoot PCs, laptops, and office equipment.
  • Set up applications like Outlook, Wi-Fi, VPN, and Backup; troubleshoot printers, fax machines, copiers, RF guns, or phone equipment.
  • Track work tickets using ITIL-based ticketing systems like ServiceNow.
  • Troubleshoot network connectivity and diagnose hardware/software issues.
  • Perform repairs on computers, printers, and peripherals.
  • Maintain customer and employee satisfaction.
  • Conduct asset inventory activities.
  • Create documentation and KB articles for processes and procedures.
  • Perform break-fix, troubleshoot, and resolve software issues; reimage computers/hard drives.
  • Provide frontline support for hardware and software troubleshooting and diagnosis.
  • Required Skills / Qualifications: Minimum 5 years of hands-on experience as a deskside/onsite support or local IT engineer.
  • Strong skills in Microsoft OS installation and troubleshooting (Windows 10, Mac OS X).
  • Experience providing support for network and datacenter equipment.
  • Proficiency in MS Office, O365, and related tools.
  • Knowledge of hardware, software, and networking concepts.
  • Experience with desktops, workstations, notebooks, printers, and handheld devices.
  • Knowledge of Mac OS, iPads, and Android devices.
  • Understanding of Windows image build process and SCCM deployments.
  • Experience handling RF scanners and industry-level printers (e.
  • g.
  • , Zebra).
  • Experience with managed print services and network printers.
  • Basic understanding of A/V equipment and conference room setup.
  • Familiarity with remote desktop tools like SMS, Bomgar, WebEx, and Windows native tools.
  • Support experience with mobile devices (Blackberry, Android, iOS).
  • Excellent communication skills (verbal and written).
  • Proficiency with MS Office, SharePoint, and related tools.
  • Strong customer service skills.
  • Ability to handle unforeseen situations and high-pressure environments.
  • Knowledge of ITIL ticketing tools such as ServiceNow, BMC Remedy.
  • Additional Responsibilities: Travel to other sites based on demand.
  • On-call support outside regular hours for urgent issues.
  • Handle operations and customer requirements as per processes and SOW.
  • Potential rotational shifts.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

Envie esta vaga para um amigo!

 

Cadastro Inicial

Preencha os campos abaixo
  • Ao criar uma conta, você aceita nossa Política de Privacidade e nosso Termo de Adesão
 

Acesse sua Conta

Preencha os campos abaixo

ou acesse com seu provedor
 

Recuperação de Dados de Acesso

Informe seu e-mail cadastrado