Vaga de parceiro

Technical Writer - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • The candidate will report to and be working from 390 Robert St N, St Paul, MN.
  • Job Description Narrative Description of Position: We are seeking a skilled and detail-oriented Technical Writer for a 6-month contract to support documentation efforts related to the implementation of a new IT service desk tool and the adoption of Information Technology Service Management (ITSM) practices.
  • This role will collaborate with technical staff, service management leads, and training teams to create clear, concise, and user-focused documentation and training materials.
  • Responsibilities Collaborate with ITSM process owners (e.
  • g.
  • , Incident, Request, Problem, Change, Asset, and Configuration Management) to document workflows and process maps.
  • Translate complex technical concepts and processes into easily understandable content for end users, technical teams, and support staff.
  • Develop and maintain high-quality documentation related to the implementation of a new IT service desk tool, including: Standard Operating Procedures (SOPs) Knowledge base articles User guides Administrator documentation Training manuals Create and edit training content (e.
  • g.
  • , step-by-step guides, video scripts, quick reference materials) tailored to different user roles.
  • Support the development of onboarding materials for internal IT staff related to the new service desk system.
  • Ensure documentation aligns with ITIL-based service management practices and internal standards.
  • Work with subject matter experts (SMEs) to gather source material and validate content accuracy.
  • Assist in the planning and delivery of end-user training sessions, as needed.
  • Analyze technical document needs.
  • Create and edit documents using software such as Arbortext, Adobe Acrobat, Microsoft Word, and Microsoft Excel.
  • Communicate document availability to staff, solicit feedback, and encourage utilization.
  • Maintain documents on internet, intranet, and external websites.
  • Minimum Specification Requirements Level of Education Bachelor's degree and 2 years of experience Associate's degree and 4 years of experience High school diploma or GED and 6 years of experience Years Of Experience In Position Title 2 plus years' experience in technical writing, preferably in an IT environment Desired Specifications ITSM: Strong understanding of ITIL or IT Service Management frameworks.
  • Work Processes: Experience documenting software tools and business processes.
  • Productivity Tools: Proficiency with documentation and content development tools, i.
  • e.
  • Microsoft Word, Visio, PowerPoint, Confluence, SharePoint, etc.
  • Communications Requirements: Communicate complex technical information clearly and concisely to diverse audiences through well-structured documentation, ensuring accuracy, usability, and consistency across all formats.
  • Work Environment: Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Hybrid telework/onsite office environment.
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Informações Adicionais

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  • Jornada Não Informado
 

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