Vaga de parceiro

Technical Support Engineer - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Responsible for the management of selected customers account.
  • Define and agree the strategy and tactical plans to achieve the target and growth of the business in the region.
  • Prospect, Negotiate and Manage Sales contracts of products, services, software and correlated solutions.
  • Promote customers satisfaction and ensure quality of sold solutions and after sales services.
  • Prepare Sales forecast, establish targets in areas such as product mix, volume, margin, develop, monitor, adjust sales strategies and plan to accomplish sales budget.
  • Introduce and certify new products in the selected accounts.
  • Meet and exceed financial targets agreed for the accounts.
  • Key Responsibilities Respond to critical support issues to minimize service impacts to the customers; this includes software, communication and security problem analysis and either quick resolution or workaround solutions.
  • Perform advanced troubleshooting for production problems; this includes analysis of application, networks, servers, router, or database logs to determine the source of the problem and escalation to the appropriate group for resolution.
  • Track the status of open production issues / customer tickets and ensure timely resolution.
  • Upgrade existing customers to the latest versions of the companys product software packs.
  • Support the quality department to provide problem analysis and escalation to the appropriate group for resolution.
  • Create and maintain support documentation, such as troubleshooting documentation and installation instructions.
  • Product training for internal resources and customers.
  • Technical interface with R&D Specialists and customers experts.
  • Transform high level needs coming from Product Marketing, Operations and Sales into detailed specifications ready to be implemented by R&D engineers.
  • Participate in sprint meetings with R&D Engineers as well as other agile meetings.
  • Find workaround solutions upon product technologies constraints.
  • Find the most cost & time efficient way to resolve use cases.
  • Core Competencies Interpersonal communication skills.
  • Issue Solving methodology.
  • Quality Process orientation.
  • Project and Process Management.
  • New Product Introduction (Software).
  • Telecommunication.
  • Product (Hardware + Software) certification.
  • Debug analysis methodology.
  • Personal Qualities Able to work under pressure.
  • Speed.
  • Networking and team spirit.
  • Analysis and correlation skills.
  • Accuracy.
  • Self-reliance.
  • Open-mindedness.
  • Versatility.
  • Proactive.
  • Technical Ability Knowledge and proven experience of at least 5 years in software support for payment terminals with the following technologies embedded: 4G, 3G and 2G cellular, WIFI, Bluetooth, NFC, Ethernet and dial.
  • Programming language knowledge in C, C++, HTML5, iOS, Android, Java.
  • Knowledge of mobile platforms Windows, Linux, iOS, Android, Windows Phone, Windows Mobile.
  • Knowledge of PCI, Visa, Master security payment requirements.
  • Knowledge of algorithms for security key encryption.
  • Knowledge of the AT commands (modem).
  • Knowledge of Communication and network protocols: TCP/IP.
  • Knowledge of Analogic and Digital Communication.
  • Knowledge of statistical & KPIs.
  • Knowledge of mobile network log/traces analysis.
  • Knowledge of Secure Socket Layer (SSL).
  • Qualifications and Education Requirements Diploma/University: Computer Engineering or Science or similar.
  • 5-year experience in similar function.
  • 5-year experience in the industry of Means of Payment, financial or retail automation.
  • Language Seniority levelMid-Senior level Employment typeFull-time Job functionInformation Technology, Engineering, and Quality Assurance IndustriesIT Services and IT Consulting #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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