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Technical Support Engineer - São Paulo / SP

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Detalhes da Vaga

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Segmento Não Informado
Salário Não Informado
Área de AtuaçãoDiversos / Outros

O que você irá fazer

Define and agree the strategy and tactical plans to achieve the target and growth of the business in the region.
Prospect, Negotiate and Manage Sales contracts of products, services, software and corelated solutions.
Promote customers satisfaction and ensure quality of sold solutions and after sales services.
Prepare Sales forecast, establish targets in areas such as product mix, volume, margin, develop, monitor, adjust sales strategies and plan to accomplish sales budget.
Introduce and certify new products in the selected accounts.
Meet and exceed financial targets agreed for the accounts.
Key Responsibilities Respond to critical support issues to minimize service impacts to the customers; this includes software, communication and security problem analysis and either quick resolution or workaround solutions Perform advanced troubleshooting for production problems; this includes analysis of application, networks, servers, router, or database logs to determine the source of the problem and escalation to the appropriate group for resolution Track the status of open production issues / customer tickets and ensure timely resolution Upgrade existing customers to the latest versions of the companys product software packs Support the quality department to provide problem analysis and escalation to the appropriate group for resolution Create and maintain support documentation, such as troubleshooting documentation and installation instructions Product training for internal resources and customers Technical interface with R&D Specialists and customers experts Transform high level needs coming from Product Marketing, Operations and Sales into detailed specifications ready to be implemented by R&D engineers.
Participate in sprint meetings with R&D Engineers as well as other agile meetings.
Find workaround solutions upon product technologies constraints.
Find the most cost & time efficient way to resolve use cases.
Core Competencies Interpersonal communication skills Issue Solving methodology Quality Process orientation Project and Process Management New Product Introduction (Software) Telecommunication Product (Hardware + Software) certification Quality Process Orientation Debug analysis methodology Personal Qualities Able to work under pressure Speed Attitude Networking and team spirit Analysis and correlation skills Conscientiousness Accuracy Self-reliance Open-mindedness Versatility Proactive Technical Ability Knowledge and proven experience of at least 5 years in software support for payment terminals with the following technologies embedded: 4G, 3G and 2G cellular, WIFI, Bluetooth, NFC, Ethernet and dial.
Programming language knowledge in C, C++, HTML5, iOS, Android, Java Knowledge of mobile platforms Windows, Linux, iOS, Android, Windows Phone, Windows Mobile Knowledge of PCI, Visa, Master security payment requirements Knowledge of algorithms for security key encryption knowledge of the AT commands (modem) knowledge of Communication and network protocols: TCP/IP knowledge of Analogic and Digital Communication Knowledge of statistical & KPIs Knowledge of mobile network log/traces analysis knowledge Secure Socket Layer (SSL) Qualifications and Education Requirements Diploma/University: Computer Engineering or Science or similar 5-year experience in similar function 5-year experience in the industry of Means of Payment, financial or retail automation Language English, Portuguese, Spanish

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Technical Support Engineer - São Paulo / SP

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