Vaga de parceiro

Technical Support Analyst - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Now its your turn to serve the payment needs of organizations and people the world over.
  • As a **Technical Support Analyst **in **Sao Paulo, Brazil **, you will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry!**This purpose of this ROLE is**:Ensures existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements.
  • Primarily responsible for support for diagnosing, troubleshooting and debugging complex software integrations and network systems.
  • Reports design, reliability and maintenance problems or bugs to engineering/software engineering teams.
  • Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
  • **A Typical day at ACI for a Technical Support Analyst is**:- Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.
  • - Researches and resolves customer reported issues related to a product or discipline.
  • - Gathers data, tests and replicates problems.
  • Answers questions related to configuration and operation by testing,- reviewing code (if available) and reviewing documentation.
  • - Consults with and coordinates the efforts of other technicians to resolve customer issues and questions in a timely manner.
  • - Perform other duties as assigned.
  • **Knowledge, Skills and Experience needed to succeed in this role**:- Advanced/Fluent English.
  • - An understanding of multiple OS platforms and SaaS environments.
  • - Ability to learn new software products quickly to keep up with changes in organization.
  • - Strong analytical, organizational, communication, interpersonal skills and project management skills are essential.
  • - Ability to work well under pressure and handle a large workload.
  • **You are a solid fit for this position if you also have**:- Strong communications skills- Ability to work well with people- Strong customer service ethos- Up-to-date knowledge of the latest IT and software trends**Benefits**:In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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