Vaga de parceiro

Technical Services Representative - Caracol / PI

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • The companys products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets.
  • Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries.
  • Reported sales in 2017 were $6.
  • 6 billion.
  • Learn more at Job Description SUMMARY Provides technical interface between customer and company engineering, manufacturing and program management representatives.
  • Provides on-site field technical support, including, but not limited to end-user problem solving, systems integration, pre-and post-compliant investigation and root cause analysis, customer and field sales training, support of new product development and product trials at converters and end-users.
  • This position may also have a Technical Marketing Focus that works with end-users and internal customers to define and adapt to market segment requirements.
  • May be assigned to one or more product managers in support of one or more product lines.
  • REPRESENTATIVE ACTIVITIES: Activities and duties will vary depending upon the functional area assigned.
  • Activities may include, but are not limited to: Provide training, consultation and support to customers, sales, technical leaders, application consultants and quality consultants in product technology.
  • Solve customer problems and issues by identifying short-term root cause and corrective actions.
  • Provide expertise for resolving technical problems, troubleshoot product and modify/customize product as needed to meet customer needs and requirements.
  • Timely resolution of formal customer and end-user complaints not resolved by Sales, Technical Leaders or Quality Team.
  • Assess customer needs in order to recommend appropriate products/services.
  • Investigate new applications or improvements to products with customers.
  • New to the role; however, normally has technical knowledge and experience in assigned technology product line(s) and/or products.
  • Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills.
  • Has good technical problem-solving experience.
  • Builds knowledge of the company, processes and customers.
  • Solves a range of problems; analyzes possible solutions using standard procedures.
  • Receives a moderate level of guidance and direction.
  • Has some latitude for unreviewed action or decision.
  • Applies some advanced skills to the position or specialization.
  • Uses best practices and knowledge of internal or external business issues to improve products or services.
  • May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position.
  • Qualifications Experience, Skills & Knowledge.
  • Associates degree in Electronic/ Mechatronics/IT Engineering or equivalent experience.
  • 0-5 years related Technical experience required.
  • Good customer relationship-building experience required.
  • Experience with product development and product commercialization processes.
  • Strong problem-solving, analytical and mathematical skills.
  • Strong teamwork and relationship building skills.
  • Training and project management experience and skills.
  • Strong customer focus and orientation.
  • Strong attention to detail & organizational skills.
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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