Vaga de parceiro

Technical Account Manager - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • They will act as an advocate for the customer to ensure that technical issues are resolved with high quality and according to customer priorities.
  • This position is onsite at our São Paulo, Brazil office.
  • What you will be doing Provide technical support to customers for critical issues.
  • Coordinate support cases for customers with regards to priority and information.
  • Assist with the company's upgrade planning and activities.
  • Conduct case reviews and perform regular health checks for each customer.
  • Setup and maintain a company system similar to the customer's environment.
  • Document and maintain documentation to share knowledge with team members and with the customer.
  • Collaborate with internal teams to provide best practice advice, identify potential workarounds, and supply support for customers.
  • Collaborate with other internal teams to ensure customer needs are met and identify potential growth opportunities.
  • What will make you successful Fluent in English.
  • Bachelor's degree or equivalent experience.
  • ECM experience.
  • Experience with writing and understanding source code for support requirements.
  • Ability to trace and debug web applications.
  • Ability to perform analysis and tune operating system and web technology performance.
  • Understanding of network protocol layers, security layers, and domain models.
  • Understanding of standard support processes.
  • Understanding of one or more relational databases and web application servers.
  • Basic understanding of project management and development processes.
  • Experience in dealing with escalations.
  • Experience deploying applications to cloud environments.
  • Proficient in Microsoft Windows and Office.
  • Strong oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact.
  • Strong organizational, multi-tasking, and time management skills.
  • Strong facilitation and project management skills.
  • Strong critical thinking and problem-solving skills.
  • Able to thrive in a fast-paced, deadline-driven environment.
  • Ability to work independently and in a team environment.
  • Strong ability to develop and use engaging, informative, and compelling presentation methodologies.
  • Up to 15% travel time required.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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