Vaga de parceiro

Technical Account Manager - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Join our world-class team today and fulfill your career potential! As a Technical Account Manager at FICO, you will be responsible for delivering FICOs state-of-the-art applications in both the private and public cloud space.
  • Our Technical Account Managers add significant value to our customer delivery due to their depth of project management, cyber security, and technical expertise.
  • What Youll Contribute Manage IT relationships and concerns for the client, working alongside the Global Technology Services team and relevant Project Managers, Professional Services, Product, and Account Managers.
  • Develop overall technology solution knowledge within the relevant clients and ensure consistent high levels of service.
  • Work with the client and Global Technology Team to ensure the success of new services for our clients.
  • Manage customer satisfaction from a technology solution standpoint and report performance of the services against the Service Level Agreements.
  • Collaborate with Operations for critical client-specific issues.
  • Work with the Cyber Security team to ensure that security policies are addressed with the client.
  • Build trusted relationships with a broad spectrum of stakeholders from senior executives to support desk.
  • Leverage these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction, and achieve consensus.
  • What Were Seeking Bachelor's degree in computer science or related field and/or equivalent experience.
  • Experience in technical SaaS implementations with a history of increasing responsibility.
  • Experience working on customer implementations in a large, complex information systems environment.
  • PMP Project Management certification preferred.
  • Project experience with environments containing cardholder data, data privacy, and personally identifiable information (PII).
  • Self-directed with independent work delivery.
  • Ability to escalate appropriately and keep stakeholders informed.
  • Direct experience with waterfall and agile project management processes and methodologies.
  • Experience with end-to-end software development project lifecycle (requirements, development, testing, implementation, warranty).
  • Excellent interpersonal skills - strong verbal and written skills; ability to engage with senior business and technology leaders.
  • Experience across the entire technology stack including server, database, network, and storage is ideal.
  • Ability to own problems and find solutions.
  • Fluent in Portuguese, speaking and writing.
  • Our Offer to You An inclusive culture strongly reflecting our core values.
  • Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
  • Highly competitive compensation, benefits, and rewards programs that encourage you to bring your best every day and be recognized for doing so.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
  • Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics.
  • Youll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
  • FICO makes a real difference in the way businesses operate worldwide.
  • FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity.
  • We are an equal employment opportunity employer and were proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
  • If you believe you have many, but not necessarily all, of the stated qualifications, we encourage you to apply.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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