Vaga de parceiro

Support Technician (Técnico De Suporte) - Manaus / AM

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • We are proud to be a trusted partner for the world''s top brands, offering comprehensive engineering, manufacturing, and supply chain solutions.
  • With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions.
  • Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
  • **SUMMARY****ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
  • Other duties may be assigned.
  • **- Load & verify software packages.
  • - Support any resource on projects as assigned.
  • - Troubleshoot and resolve end user issues.
  • - Install & configure PC/Peripherals.
  • - Follow all corporate, regional and local ISS & Site policy.
  • - Resolve site level Incident management.
  • - Populate knowledge Database & Configuration Management Database where appropriate.
  • - Information Technology Infrastructure Library knowledge.
  • - Emphasize management of queues, and adherence to Service Level Agreement/Key Performance Indicators.
  • - Install and Configure PCs (Ghost).
  • - Troubleshoot basic issues with scanners (MES/SAP RF).
  • - Administer the PBX (re-enabling and creating phones).
  • - Provide Support via phone for offsite users.
  • - Purchase software and hardware via the P.
  • O.
  • Process.
  • - Administer user accounts via Bind View.
  • (Use of AD).
  • - Provide Maintenance and Support of Audio Visual equipment.
  • - Perform basic level of support for users on IT baseline apps.
  • - Following all procedures around the ISS security policy.
  • - Responsible for monitoring the Service Desk system queue and resolve tickets in a timely manner.
  • - End user technical assistance.
  • - Installs, identifies, and repairs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
  • - Loads and verifies correct operation of software packages.
  • - Troubleshoots and resolves end user problems and ensures correct operation of personal computers.
  • - Simulates or recreates user problems to resolve operating difficulties.
  • - Maintains inventory of computer parts and lo of all repairs/service performed.
  • - Provides training and technical assistance to users.
  • - Safety and health rules and regulations associated with this position and as directed by supervisor.
  • - Participate in the exchange of ideas and information within the department.
  • - Ask questions; encourage input from team members.
  • - Provide regular updates to appropriate managers.
  • - Identify creative ways to reduce cost by streamlining processes and systems (i.
  • E.
  • modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
  • - Drive continuous improvement through trend reporting analysis and metrics management.
  • - Assure that procedures and work instructions are efficient and not redundant.
  • - Offer new ideas and suggestions for improvement.
  • Identify and implement new practices and processes.
  • - Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
  • - Confer with reporting manager on complex or unusual situations.
  • - Establish new measurement systems if/where possible.
  • - Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
  • - Ensure 100% adherence to all company policies and procedures (i.
  • E.
  • Health, Safety and Quality)- Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
  • - Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • - Maintain discretion and confidentiality in all areas pertaining to the IT systems.
  • - Understand and embrace the business and IT strategic direction.
  • - Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
  • - Comply and follow all procedures within the company security policy.
  • **MINIMUM REQUIREMENTS**LANGUAGE REQUIREMENTSCustomer service skills as well as effective communication skills ? both verbal and written.
  • Ability to follow written and verbal directions.
  • Must have a service orientated attitude, customer focus, sense of urgency, professional demeanor, time management skills, analytical thinker.
  • Provide on call support.
  • Ability to understand network and system architecturePHYSICAL REQUIREMENTSIndividual will be required to use computer keyboards or other equipment for extended periods of time.
  • Individual may be required to sit or stand for extended periods of time.
  • Specific vision abilities required for this job include close vision for reading and studying technical materials and use of computer monitor sc

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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