Vaga de parceiro

Support Account Manager, Enterprise Accounts - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • ****Location**: Home-Based, Hybrid, or Office-Based, Brazil**Position Summary**:Do you have a passion for customer service, building relationships, and providing a top tier user experience?As a Support Account Manager, you will transform and guide the day to day working relationship with Bentleys Enterprise, strategic accounts.
  • We differentiate Bentleys support offerings in Enterprise accounts by developing a trusted relationship that demonstrates Bentleys commitment to them.
  • You will ensure priorities are addressed, support commitments delivered upon, and accounts are in the best position to gain maximum value from their Bentley product investment.
  • You will work alongside a global team of Support Account Managers, Managed Services and Product Support Engineers, motivating them to ensure the highest standards of attention and service.
  • You will also forge strong relationships with Enterprise Success, Sales, Services, Product Management and Development teams to deliver an all-round support and product experience.
  • You will be a cornerstone of the success of Enterprise 365 accounts.
  • **Your Day-to-Day**:Develop co-operative relationship with stakeholders within your accounts to demonstrate the value of Bentleys support offerings by:- Acting as a first point of escalation for your customer, ensuring their issues are prioritized appropriately and resolved without delay.
  • - Monitoring open cases and escalating to Support teams to ensure SLAs are met and exceeded.
  • - Managing regular Service Request and operational reviews with your assigned customers.
  • - Reviewing trends to identify opportunities for learning or improvement, leading to enhanced product use.
  • - Involving the right technical resources to ensure improved time to value in the use of Bentley products.
  • - Ensuring ongoing visibility within Bentley of your customers direction and needs.
  • - Escalating important issues with the relevant Support, Product Management or Development teams to ensure timely responses and resolution of high priority issues.
  • - Contribute to Quarterly Business Review (QBR) meetings with accounts, reporting upon the progress of support issues, trends and concerns.
  • - Playing an active part in a dedicated team advancing the understanding and usage of Bentleys solution set.
  • - Working with Support and other teams to identify gaps in the support process that might impede effective progress for accounts and work with managers to help close those gaps.
  • - This is a full-time role expected to work 40 hours per week.
  • This role does not require any travel.
  • - This role requires communication with Managers, peers and other colleagues of the company in person, and/or by utilizing Microsoft Teams chat, calling and meeting functions.
  • - Requires sitting or standing at will while performing work on a computer (or any other physical requirements).
  • **What You Bring to The Team**:- Proven ability to work closely with customers and develop excellent working relationships.
  • - A minimum of 4 years experience as Technical Account Manager, Support Account Manager or Support Engineer/Analyst is required.
  • - Experience working in the software industry required.
  • Experience with Bentley or other related industry software an advantage.
  • - Previous experience working within any of the following sectors is an added advantage - Architecture, Engineering, and/or Construction industries, Operations in Process Manufacturing industries, or Mining and Civil infrastructure.
  • - Great communication skills, the ability to work well with others and to achieve mutually beneficial outcomes.
  • - Strong organizational skills and attention to detail, along with the ability to use own initiative to identify and progress issues for your assigned accounts.
  • - Knowledge of customer support processes and tools.
  • - Creative thinking, problem-solving and desire to find the best outcomes for challenging situations.
  • **What We Offer**:- A great Team and culture - please see our Recruitment Video.
  • - Home-Based, Hybrid or Office-based - choose what works for you.
  • - An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
  • - Competitive Salary and benefits.
  • - The opportunity to work within a global and diversely international team.
  • - A supportive and collaborative environment.
  • - Colleague Recognition Awards.
  • LI-CS1

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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