Vaga de parceiro

Sr Customer Service Manager - Buenos Aires / PE

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Detalhes da Vaga

Responsible for managing six or more processes with knowledge of two systems.
Ensures that customers receive the best sales service possible.
Oversees and directs customer service operations to ensure that customer claims and complaints are handled fairly and effectively.
Maintains balance between divisions supported; understands their sales initiatives, products, and distribution methods.
Strives to get maximum utilization out of sophisticated telecommunications equipment and mainframe system.
Education/Work Experience: Requires a degree in Business or related field and at least ten years of customer service operations experience or equivalent prior management experience.
Must have experience in marketing, sales or operations.
Mainframe and telecommunications system knowledge required.
Independence Level/Reports to: Manages, coordinates, and assigns workloads.
Trains, motivates, promotes, and disciplines personnel based on company policy.
Typically has both nonexempt and exempt direct reports.
Works within department operational policies and procedures.
Normally reports to Director, Customer Service.
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