Vaga de parceiro

Sr Bilingual Customer Service Representative - Campinas / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • The ultimate goal in this role is to provide excellent customer service to both internal and external customers which requires a fine balance of customer needs and expectations with company policy and procedures.
  • Our Customer Service Representatives not only represent the voice of the company but also serve as a platform to educate our customers and promote the company by creating opportunities to up sell, cross sell and serve as a concierge of resources.
  • In addition to being a customer facing, this role works with various stakeholders including Sales, Finance and Marketing to create an overarching approach to best in class customer service.
  • **KEY RESPONSIBILITIES**:- Create open communication with customers and field so that any changes or impact on customer expectations are timely communicated (i.
  • E.
  • shortages, price or SKU discrepancies, etc)- Answer incoming calls that deal with Customers needs and expectations- As customer issues arrive, take ownership of concern(s) and resolve within Key Performance Indicators (KPIs) and when necessary, coordinate activities with other departments to ensure complete customer satisfaction- Approach customer concerns with an owner mindset to identify the root cause and communicate with key stakeholders to avoid similar concerns- Serve as the main point of contact for Sales Team for all issues relating to the order and distribution process- Process orders timely and accurately making note of special instructions- Accurate and timely reporting of Day-In-The-Life reports to ensure order to payment process is fulfilled- Promote and expand company products through cross selling and up selling techniques- Assist with other areas of the business as required including back up support for other team members when necessary- Communicate frequently with management to provide updates of account progress, product and range development and escalation of issues or concerns- Approach to make recommendations and implement improvements to existing processes- Actively participate in relevant meetings to identify ways we can improve the service we offer to internal and external customers**REQUIRED QUALIFICATIONS**:- High school diploma or equivalent, Associate and/or Bachelors degree preferred- 3-5 years of relevant work experience in a Customer Service function preferred- Computer literacy (SAP/JDE, Microsoft Office, Gmail and Google docs)- Ability to work to report to work on time and perform full shift (as there is a requirement to cover different time zones)- High speed internet access**ADDITIONAL QUALIFICATIONS**:- Active listening skills - Ability to ask probing questions, understand concerns and overcome objectives- Ability to work in a fast paced environment - Should be able to multi-task with proven follow-through and adherence to changing priorities and deadlines- Attention to detail - Should be able to complete accurate data entry tasks- Action orientated - Should be able self-start and follow up on feedback to ensure positive outcomes with a willingness to learn- Collaborative team player - Should be able to establish solid working relationships with stakeholders with a friendly disposition and high energy- Desire to challenge current processes for improvement

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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