Vaga de parceiro

Service Delivery Manager - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • This role is pivotal in maintaining business continuity, standardization, reliable security routines, and ensuring compliance with ITSM processes, including incident, change, problem, request, and event management.
  • The Solution Delivery Manager will play a crucial role in ensuring that all IT services related to support activities are delivered effectively and efficiently.
  • This includes maintaining business continuity for our critical Data Center and regional branches.
  • The role requires a focus on continuous service improvement initiatives to enhance efficiency and performance within our environment.
  • Flexibility and adaptability to evolving IT solutions are essential.
  • Must guarantee service operations and continuous improvement of the scope of IMS Operations, related to our main Service Scope.
  • ResponsibilitiesDay-to-day operationsManage the services related to the Global Data Centers contract and ensure compliance with contractual needs.
  • Monitor and validate that technical documentation from the environment is available and up-to-date.
  • Control and approve internal access to Data Center facilities.
  • Ensure all main components in the environment are monitored and implement proper monitoring if necessary.
  • Validate technical and operational documentation with vendors (Hardware, Technical, Collocation).
  • Maintain an updated escalation list for each service to keep the environment running.
  • Ensure inventories and CMDB are accurate.
  • Coordinate with support groups, third-party suppliers, and other relevant LDC departments involved in IMACDD activities (Install, Move, Add, Change, Decommission, and Disposals).
  • Coordinate service personnel performing IMACDDs, including coordination between LDC, suppliers, and on-site support service personnel.
  • Collaborate with LDCs housing provider and relevant third-party providers to receive new supported equipment.
  • Coordinate activities related to incident, request, change, and problem management.
  • Ensure effective patch management activities.
  • Install tools to enhance the performance of supported software efficiently and in accordance with specifications.
  • Identify and implement improvement processes for operations support.
  • Facilitate and implement automation where possible.
  • Take corrective and proactive actions as required.
  • Ensure alignment and adoption of processes, best practices, and golden rules based on guidelines.
  • Drive opportunities for standardization, simplification, and improvement in the environment.
  • Participate in DRP testing needs and planning.
  • Execute and coordinate general housekeeping activities.
  • Coordinate restore test activities as defined in current procedures.
  • Control and facilitate internal and external audit requests.
  • Experience and SkillsTechnical knowledge:Management of services through the service governance routine and analysis of capacity, problem, and environment improvement, including overseeing other teams.
  • Acting on technical decisions and crises to prevent impacts on the business.
  • Management and control of internal and external resources regarding workdays, on-call, and days off.
  • Lead the P1 incidents, serving as the contact point and organizing the engaged resources.
  • Hardware knowledge of Data Center & Data Room stacks.
  • Proven experience in remote management of Data Center vendors, including:Ordering racking/unracking of equipmentRemote troubleshooting of equipmentHandling hardware cabling, labeling, and guiding vendors to apply cabling standards, with review and alignment capabilities.
  • Experience:Experience in Infrastructure Maintenance Support within a diverse IT landscape.
  • Knowledge of Data Center infrastructure technologies (Blades, Middleware, Storage, Backup, Network).
  • Proven experience in production environments and critical operations.
  • Languages:Fluent English, both written and spoken, is mandatory.
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Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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