Vaga de parceiro

Senior Support Engineer (Escalation Manager) - Espírito Santo / RN

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • We serve a $105 billion US local restaurant industry.
  • Headquartered in NYC and Tel-Aviv, Sauce aims to empower restaurants to reach their highest potential by providing everything they need to connect directly with their customers.
  • Our team combines decades of restaurant tech experience with seasoned professionals in tech, sales, marketing, product, and operations, creating an industry-changing delivery system for local restaurants and chains.
  • Role: Senior Support EngineerAs a Senior Support Engineer, you will handle advanced technical escalations, monitor system health, and support software releases.
  • This role requires strong technical expertise, system architecture knowledge, and the ability to manage dependencies across multiple teams.
  • You will be a critical point of contact for incident resolution and release execution, ensuring system stability and seamless deployments.
  • Role: Escalation ManagerAs an Escalation Manager, you will manage and resolve high-priority technical issues requiring coordination across teams.
  • This role demands problem-solving skills, cross-functional collaboration, and the ability to handle high-pressure situations.
  • You will serve as the main escalation point for critical incidents, ensuring timely resolution and improving escalation processes.
  • You will report directly to the QA Manager.
  • What You''ll Do:Provide Tier 2 technical support, addressing complex issues beyond the scope of initial support.
  • Monitor system health, proactively identifying and resolving performance issues or failures.
  • #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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