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Senior Services Consultant - São Paulo / SP

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Área de AtuaçãoDiversos / Outros

O que você irá fazer

We are looking for a seasoned Implementation Consultant to join our Professional Services team.
As a Services Consultant at Zendesk, you will play a crucial role in ensuring our customers successfully implement and optimize their Zendesk instances.
You will be a key partner, working closely with clients to understand their unique business needs and map them effectively to Zendesk''s software capabilities.
This role requires a blend of product expertise, project management skills, and a passion for relationship building.
Key Responsibilities:Customer Partnership: Serve as a trusted advisor and key partner for customers throughout the implementation and optimization of their Zendesk project.
Product Expertise: Leverage deep product knowledge to align customer business needs with Zendesk''s capabilities, ensuring a seamless integration and maximizing the value of the platform.
Project Management: Oversee various projects concurrently, ensuring timely and successful delivery of customer solutions.
Communication & Facilitation: Lead meetings to facilitate discussions with customers, providing clear and effective communication through the project lifecycle.
Cross Functional Collaboration: Work closely with internal teams, including Project Managers, Technical Architects, Developers, Sales, & Customers Success to ensure project success and alignment across all stakeholders.
Problem Solving & Flexibility: Utilize strong problem solving skills to manage risks and adapt to the unique challenges of each project, ensuring successful outcomes despite varying project requirements.
Methodology Advancements: Contribute to the continuous improvement of Zendesk Professional Services''s methodologies and tools, bringing a fresh perspective and innovative approach to the team.
Qualifications:Required: 6+ years of experience in consulting or software implementation.
Required: Portuguese and English speaking.
Plus: Spanish speaking.
Proven experience in software implementations, in a customer facing role.
Strong project management skills with a track record of on time delivery of projects.
Excellent verbal and written communication.
Ability to build strong relationships with customers and internal teams.
Strong problem solving skills and flexibility to adapt to changing projects and needs.
Ability to travel as needed for customer projects and internal offsites.
Where We WorkZendesk is not your average tech company.
We have all the stuff youd expect - competitive pay, benefits, appealing offices, snacks, and more.
We also have a culture deeply dedicated to enabling conversations and providing appreciative support.
We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market.
The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience.
Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
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Senior Services Consultant - São Paulo / SP

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