Vaga de parceiro

Senior Customer Success Manager - São Paulo / SP

Disponível para Assinantes
Salvar nos Favoritos
  • Compartilhe:

Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Weve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
  • At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change.
  • As a part of our growth-stage startup, youll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
  • Customer at TRACTIANThe Customer team is the driving factor behind lifetime value, retention, and expansion at TRACTIAN.
  • We focus on expanding inside existing customers, cross-selling to different products, and building even stronger relationships with our current accounts.
  • Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others.
  • Every member of our team directly affects the results of our clients.
  • As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
  • What you'll doAs a Customer Success Manager for Enterprise Accounts, you will manage and foster relationships with our key enterprise clients to ensure their success with our solutions.
  • This role involves understanding the unique requirements of large-scale enterprises, overseeing the implementation of projects, providing strategic guidance, and ensuring the expansion and retention of our core customers.
  • ResponsibilitiesOversee the successful implementation and adoption of our solutions within enterprise accounts.
  • Lead strategic discussions and planning sessions to align our solutions with the client's business goals.
  • Analyze and report on account health, expansion opportunities, and risk factors.
  • Develop and maintain close relationships with key stakeholders and decision-makers.
  • Deliver insights and recommendations to improve product usage and satisfaction.
  • Collaborate with the technical team to address client-specific requirements.
  • Ensure contract renewal and manage commercial negotiations.
  • RequirementsBachelors degree in Business, Engineering, or a related field.
  • Extensive experience in customer success or account management, preferably with enterprise accounts.
  • Proven ability to manage large-scale projects and implementations.
  • Strong analytical skills and proficiency in reporting and account analysis.
  • Excellent communication and relationship-building skills.
  • Deep understanding of customer success metrics and strategies.
  • Proficiency in HubSpot CRM or similar tools.
  • Bonus PointsPrior experience in B2B Enterprise Sales roles.
  • Advanced degree in a relevant field.
  • Fluent in English.
  • CompensationCompetitive salary and stock options.
  • Optional fully funded English / Spanish courses.
  • 30 days of paid annual leave.
  • Education and courses stipend.
  • Earn a trip anywhere in the world every 4 years.
  • Day off during the week of your birthday.
  • Up to R$1.
  • 000/mo for meals and remote work allowance.
  • Health plan with national coverage and without coparticipation.
  • Dental Insurance: we help you with dental treatment for a better quality of life.
  • Gympass and Sports Incentive: R$300/mo extra if you practice activities.
  • #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

Envie esta vaga para um amigo!

 

Cadastro Inicial

Preencha os campos abaixo
  • Ao criar uma conta, você aceita nossa Política de Privacidade e nosso Termo de Adesão
 

Acesse sua Conta

Preencha os campos abaixo

ou acesse com seu provedor
 

Recuperação de Dados de Acesso

Informe seu e-mail cadastrado