Vaga de parceiro

Senior Customer Service Representative - Campinas / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • E.
  • shortages, price or SKU discrepancies, etc)-- Answer incoming calls that deal with Customers needs and expectations-- As customer issues arrive, take ownership of concern(s) and resolve within Key Performance Indicators (KPIs) and when necessary, coordinate activities with other departments to ensure complete customer satisfaction-- Approach customer concerns with an owner mindset to identify the root cause and communicate with key stakeholders to avoid similar concerns-- Serve as the main point of contact for Sales Team for all issues relating to the order and distribution process-- Process orders timely and accurately making note of special instructions-- Accurate and timely reporting of Day-In-The-Life reports to ensure order to payment process is fulfilled-- Promote and expand company products through cross selling and up selling techniques-- Assist with other areas of the business as required including back up support for other team members when necessary-- Communicate frequently with management to provide updates of account progress, product and range development and escalation of issues or concerns-- Approach to make recommendations and implement improvements to existing processes-- Actively participate in relevant meetings to identify ways we can improve the service we offer to internal and external customers- The Senior Customer Service Representative is a customer facing role within Diversey and serves as the main point of contact for our internal sales team and external customers.
  • The ultimate goal in this role is to provide excellent customer service to both internal and external customers which requires a fine balance of customer needs and expectations with company policy and procedures.
  • Our Customer Service Representatives not only represent the voice of the company but also serve as a platform to educate our customers and promote the company by creating opportunities to up sell, cross sell and serve as a concierge of resources.
  • In addition to being a customer facing, this role works with various stakeholders including Sales, Finance and Marketing to create an overarching approach to best in class customer service.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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