Vaga de parceiro

Sales Operations Administrator - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • We are fuelled by values that brings us all together and are united by a collective passion to make a difference.
  • We are supported by a working model that we call Working 3.
  • 0 that is based on flexibility and trust, which allows us to bring our best selves to work every day.
  • Fastmarkets is the most trusted Price Reporting Agency (PRA) in the metals, mining, agriculture, forest products, and energy transition markets.
  • Our price data, forecasts, and market analyses give our customers strategic advantage in complex, volatile, often opaque markets.
  • Our events provide forums for market participants to come together, trade, and talk through the critical issues of our times.
  • We are making a difference.
  • Fastmarkets works to create transparent commodity markets through our reliable and trusted price data and market intelligence.
  • The markets we serve are central to how economies work and are essential for our lives.
  • By doing this, Fastmarkets helps our customers build a more sustainable world.
  • We are built on a 130-year foundation while bringing a digital platform to market, combining the currency of trust with the power of digital.
  • Most importantly, we are fuelled by our teams that, across the globe, making the amazing possible.
  • With a deep sense of purpose and belonging, we are building an extraordinary future - together.
  • If you would like to help build the future, we hope you will join us on our journey.
  • Fastmarkets was founded in 1913 (as Metal Bulletin) and is a privately held UK-registered company.
  • It is owned by global private equity firm Astorg, a specialist investor in healthcare, software, technology, business services and technology-based industrial companies.
  • **JOB PURPOSE**We are reimagining Sales Operations and expanding the responsibility of the team to play an even more critical role in our business.
  • The Sales Operations Admin.
  • is largely responsible for Fastmarkets Order to Cash processes (O2C).
  • This includes processing new and renewal orders and support of our sales team through the ordering process.
  • The team is responsible for processing our contracted orders including, validating the details that supports pricing, executing fulfillment across multiple systems and successful handoff to finance as part of the Order to Cash process.
  • Additionally, changes, modifications, cancellations and updates to orders and invoices are also within the remit of the Sales Ops team.
  • The Sales Ops Admin must adhere to the highest level of integrity and work within defined business processes to be successful.
  • To contribute to the above, the Sales Operations Admin will validate and modify existing data, identify and qualify missing data, all while adhering to existing SLAs.
  • With a strong attention to detail, this role will be critical in driving high-level, precise visibility on our pipeline, contracts and subscriptions, using our CRM (Salesforce) and various fulfillment systems.
  • **PRINCIPLE ACCOUNTABILITIES**- Processing of new and renewal sales orders including activation and fulfilment across various systems- Managing cancellations, Return Authorization (RA) from CRM and subsequently engaging finance to confirm execution and desired results- Performing contract checks within CRM to confirm matched data and compliance standards are met- Perform exchange data audits for our commodity exchange partners, providing needed details each month including Honesty statements from clients- Ensuring data integrity across our CRM and fulfilment systems- Updating Sales information on Accounts, Opportunities and Contracts when necessary- Provide visibility on numerous data points that will impact pipeline, revenue and contract reporting- Work alongside a variety of internal teams to ensure data integrity and client satisfaction.
  • - Understanding, monitoring and reviewing opportunities, quotes, contracts and orders in the CRM system- Where necessary remove/correct discrepancies to retain integrity of information- Maintain SLAs as determined by Sales Ops Manager**KEY INTERFACES**- Head of Services & Operations- Client Services Manager & Team- Customer Success Team- Sales Operations Manager & Team- Sales Team- Product and Marketing Team- IT and CRM Teams- Fastmarkets Management TeamS**KNOWLEDGE, EXPERIENCE AND SKILLS**We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team.
  • Being a strong team player is also important as well as someone who is happy to work flexibly.
  • - Strong English Reading and writing skills- Prior Order Management experience, preferably with a B2B business- Strong Salesforce skills- Strong PC and MS office skills- Strong attention to detail- Ability to troubleshoot problems- Communicate with different constituencies- Ability to juggle competing priorities- Excellent com

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