Vaga de parceiro

Sales Assistant - Rio de Janeiro / RJ

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • **Key accountabilities****Key result / decision areas (outcomes)****Customer engagement and support**:- Engages with customer remotely for quote to order transactional and operational daily regular activities- Provides regular updates to customers regarding the status of their requests, ensuring transparency and timely communication.
  • - Coordinates internally with relevant teams (Account Manager, Delivery, Techinical team etc) to ensure smooth execution of customer activities.
  • - Support to quote to order activity.
  • - Management of credit checks, Billing Account Number creation and Customer registration.
  • **Quote to Order**:- Acts as focal point for quotation and order requests, taking responsibility to get this done within customer agreed KPIs- Acts as operational owner of quote to order cycle, using general + customer specific instructions and guidelines (price book, process, customer labeling, billing entities, etc.
  • )- Responsible for quote entry into quoting tools and follow up status through whole quote to order chain.
  • - Supports improvement projects cooperating with senior account associate in countries to improve the quote to order process, aim for Operational Excellence- Supports and take part in User Acceptance Tests (UAT) for Quote to Order tools- Define with the account teams and with the customer the billing procedures at ordering stage and ensure the orders are processed aligned with customer expectations- quote to order fully supported by Sales Operations Admin for customers, account associates and account teams- Tracking of quotes and ordering activities resulting in improved customer satisfaction and more efficiency in the quote to order process.
  • - Achievement of quoting and ordering KPIs, aligned with customers expectations.
  • - Reduce errors on invoices received by the customer and optimize cash collection for Orange**Job Dimensions**- Understanding of quoting, ordering and billing processes for managed services and integrations services- Management overall quote-to-order activities for assigned accounts- Support of achievement of quote-to-order performance indicators (time to quote, time to order, profitability and win ratio for organic growth, order compliance, adoption of digital tools for service requests)- Support to Account Associates concerning quote to order activities.
  • - Trigger the service delivery guarateeing that proper handover is done to the teams and follow up accordingly providing regular updates and setting expectations with the customer when needed.
  • **Votre profil**:**Knowledge and Abilities**- Ability to engage with internal and external clients to identify and support business opportunities- Ability to understand customer (internal and external) requirements, challenges and needs and manage quoting and ordering processes aligned with customers expectations.
  • - Team player that is communicative, organized, flexible and used to work in a stressful environment- Ability to identify problems and work to resolution as required- Ability to build a network of people, getting things done- Having a good understanding what influence invoice or payment issues can have on a companys cash flow- Have a good understanding of what influences customer experience and company objectives- Ability to work with office tools and data analysis.
  • Advanced expertise on Microsoft Excel and Powerpoint is desirable.
  • - Basic financial skills**Education, Qualifications, and certifications**- Academic degree in business administration, international business or equivalent- Languages: English fluently, Portuguese is mandatory, Spanish is desirable- ITIL Fundamentals**Experience**- 1-2 years of professional related experience in a field directly related to sales or operations support in a high technology, customer service environment.
  • **Job Skills and Certifications**- Clear & proactive internal and external customer communication- Able to deal with dual reporting lines and virtual teams- Fast learning and self-motivated- Experience in Quote to Order processes- Initiate and execute projects to develop the community- Demonstrate responsibility/taking ownership- Being able to function well under stress- Multi-tasking ability- Proactive behavior**Behavioral skills****Skill Target Proficiency Level Expected****1**AdaptabilityAdvanced**2**Planning & OrganizingAdvanced**3**Results drivenAdvanced**4**CommunicationAdvanced**5**Influence & PersuasionProficient**6**Initiative & ProactivityProficient**7**Customer FocusAdvanced**8**TeamworkAdvanced**9**Relationship BuildingAdvanced**10**Analytical ThinkingAdvanced**Professional skills****Skill Target Profic

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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