Vaga de parceiro

Renewals Manager - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal.
  • They are responsible for minimizing financial attrition, locking in the most favorable terms, and identifying growth opportunities.
  • Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.
  • Responsibilities:Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust.
  • Own and manage the renewals process in collaboration with the account teams.
  • Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals.
  • Identify customer requirements, uncover roadblocks, and manage the renewal to completion.
  • Communicate risk clearly and take steps to mitigate.
  • Accurately maintain and forecast a rolling 90-day forecast of renewals in your territory.
  • Required Skills/Experience:2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts.
  • Possess negotiation skills that allow for value-based contract negotiations with customer billing contacts.
  • Strong process management and ability to manage a high volume of transactions and tasks.
  • Customer management experience.
  • Desired Skills/Experience:Knowledge of salesforce.
  • Com product and platform features, capabilities, and best use.
  • Experience with an enterprise CRM or customer service application.
  • Experience with salesforce.
  • Com a significant plus.
  • Ability to manage transactions through every stage.
  • Leadership Qualities:PASSION: Passionate about Customer Success.
  • BEGINNERS MIND: Always learning, approaches each interaction with an open mind, great listener, and hands-on.
  • URGENCY: Ability to move fast and drive business value and results.
  • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart.
  • TRUST: Trust the companys core values.
  • ADAPTABLE: Excels in high levels of uncertainty and change.
  • About Salesforce:Salesforce, the Customer Success Platform and world''s #1 CRM, empowers companies to connect with their customers in a whole new way.
  • The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.
  • These founding principles have taken our company to great heights, including being named one of Forbes''s "World''s Most Innovative Company" five years in a row and one of Fortune''s "100 Best Companies to Work For" eight years in a row.
  • We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.
  • Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world.
  • #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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