Vaga de parceiro

Quality Manager - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • The Quality Manager plays a vital role in ensuring the highest level of guest satisfaction and operational excellence within the hotel.
  • This role involves developing and implementing quality control measures, monitoring service delivery, conducting audits, and fostering a culture of continuous improvement and company sustainability guidelines adherence.
  • The Quality Manager collaborates with various departments to maintain and enhance the hotel's reputation for exceptional service and guest experiences.
  • Job Description Reporting to the Director of Operations, responsibilities include but are not limited to the following: Quality Control : Establish and maintain quality standards in collaboration with the Management Team.
  • Develop and update procedures, guidelines, and checklists to ensure service and operational consistency.
  • Audits and Inspections : Plan and execute internal audits, evaluate adherence to standards, and coordinate with department heads.
  • Analyze findings and implement corrective actions.
  • Guest Feedback Management : Monitor guest feedback, identify trends, and work with teams to improve satisfaction and loyalty.
  • Training and Development : Collaborate with the L&D Manager to identify training needs and conduct workshops to uphold quality standards.
  • Continuous Improvement : Lead initiatives for process improvements, cost-saving, and innovation.
  • Analyze performance metrics regularly.
  • Reporting and Communication : Prepare reports for senior management and communicate quality goals effectively across departments.
  • Qualifications Positive attitude and orientation Operational decision-making skills Self-management and development Team development and leadership Excellent communication skills Guest-centric advocacy Business planning and analysis Experience/Certificates/Education: Bachelor's degree in Hospitality Management, Business Administration, or related field; proven experience in quality assurance within luxury hotels; strong knowledge of hotel operations; analytical and problem-solving skills; effective communication; detail orientation; proficiency in relevant software; fluency in English.
  • Additional Information We are more than a worldwide leader.
  • We welcome you as you are and support your growth and learning.
  • Join us to explore limitless possibilities at Accor.
  • Discover your future with us at .

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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