Vaga de parceiro

Program Lead Manager - Rio de Janeiro / RJ

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • By funding, structuring, and servicing accounts receivables portfolios for our customers, we help companies get the most out of their working capital.
  • We help our customers grow their sales, strengthen their balance sheets, and eliminate risk.
  • Our formation in 2021 gives us a start-up culture and mindset, while our origins bring deep industry knowledge, extensive specialized expertise, and geographic reach across 59 countries.
  • Despite being a new player in our space, GSCF serviced more than $60 billion in tech accounts receivables volumes in 2021.
  • We are wholly owned and funded by Blackstone, the worlds largest alternative asset manager, which provides us with a large and flexible funding pool, significant relationships, and strategic guidance.
  • Our field, global working capital finance, represents a $5.
  • 5 trillion total addressable market that is expected to grow an additional 50% by 2026, driven by increased supply chain complexity, digitization of the invoicing process and growing demand for longer payment terms.
  • Our aim is to become the global leader in the working capital finance space.
  • GSCF is a global employer with more than 300 employees across 20+ countries.
  • **The Role:The Program Lead Manager oversees the Program Team surrounding the operations of the assigned programs including customer servicing, service delivery, exceptions processing, program monitoring, risks reporting, team training & leading, program performance reporting.
  • **How You Will Make an Impact:- Organize the daily management through the life cycle of the program and prioritize the tasks for the smooth operation of the program(s) within the team.
  • - Ensure appropriate and timely handling of requests from the program stakeholders.
  • - Resolve day to day operational issues and initiate appropriate remedial action.
  • - Ensure services are delivered according to the respective Program Guide as well as compliant with companys policies and guidelines.
  • - Define the required controls to prevent operational risks and to monitor the performance of the programs.
  • - Evaluate customer requests as well as define, present and process adequate solutions.
  • - Manage Change Requests and respective amendments of Program Guide.
  • - Develop the program to increase efficiency by gradually expanding the level of automation of the processes.
  • - Perform user acceptance testing and parallel processing.
  • - Ongoing relationship management with the various stakeholders of the program(s).
  • - Manage the communication with the programs stakeholders and ensure the adequacy of the communication and that the quality is as per companys policy and culture.
  • - Ensure that program processes and daily tasks are documented and kept up to date (program manuals, checklists, etc.
  • ).
  • - Ensure all important documents are filed safely.
  • - Responsible for the quality/security level of the deliverables within the programs.
  • - Timely reporting/escalating of risks, exceptions, incidents, or new business opportunities that require attention and define risks mitigation plans.
  • - Train the team on technical and operational system knowhow, client servicing and delivery aspects, working procedures as well as corporate culture.
  • - Report on program performance to superior and Management when required.
  • Refer to Matrix Management Framework which clarify the roles and responsibilities in the matrix structure to ensure effective collaboration and decision-making.
  • **What You Bring to the Team:- At least 5 years of relevant experience.
  • - Fluent in English (and other languages as needed).
  • - Strong leadership skills.
  • - Thrives in a multi-task environment where there are competing priorities and deadlines/deliverables.
  • - Ability to remain poised and calm under pressure.
  • - Excellent communication and organizational skills.
  • - Structured, fact-based way of work.
  • - Excellent interpersonal skills.
  • - Ability to perform duties with the highest level of confidentiality and integrity.
  • - Prioritization.
  • - Pro-activity.
  • - Ability to adopt to frequent change.
  • - Coaching.
  • Ability to demonstrate strong ownership, by taking the lead and driving to resolution of business issues.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, national origin or any other category protected by law.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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