Vaga de parceiro

Product Analyst, Customer Experience Design - Rio de Janeiro / RJ

Disponível para Assinantes
Salvar nos Favoritos
  • Compartilhe:

Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • You will collaborate closely with cross-functional teams to enhance the overall experience for internal customers and ensure successful platform adoption and task execution.
  • **What you will do**- **Internal Voice of the Customer (VoC) and Analytics**:Manage survey platforms to collect and analyze feedback from internal customers.
  • Create dashboards and reports that track internal success metrics, using insights to refine processes and improve internal satisfaction.
  • - **UX (User Experience) Improvement Initiatives**:Gather insights on the internal user experience, offering suggestions to improve the platform interface or simplify navigation processes, helping to enhance usability and satisfaction.
  • - **Process Optimization**:Collaborate cross-functionally to guide internal teams through the digital onboarding process for new platform features.
  • Provide guidance on internal use cases, ensuring consistent and efficient internal adoption.
  • - **Internal Support and Success**:Assist with internal lifecycle activities including training, technical support, and proactive assistance to help internal teams achieve success in their tasks.
  • Act as an advocate for internal customer needs.
  • - **Internal Customer Engagement**:Act as a primary point of contact for internal customer inquiries, addressing issues, requests, and concerns promptly to support internal teams success.
  • - **User Acceptance Testing (UAT)**:Assist Product Owner/Manager in the planning and execution of UAT activities.
  • - **Procedure Development**:Accountable for creating and maintaining clear, step-by-step procedures for using platform features from an internal perspective.
  • Document best practices for tasks such as user creation, terminal type management, notification adjustments, and allowances.
  • Review and support the creation of external customers documentation (videos and procedures for superior customer experience).
  • - **Process Automation and Documentation**:Identify opportunities to automate repetitive or time-consuming tasks, such as user creation or permission adjustments, by creating scripts or exploring automation tools.
  • Document automated processes to ensure clarity and consistency.
  • - **Platform and Product Knowledge**:Maintain updated knowledge of platform features and internal use cases.
  • Regularly review new platform updates and communicate relevant changes or procedures to internal teams.
  • - **Problem Solving and Process Improvement**:Help identify critical issues affecting internal customers and collaborate on developing solutions.
  • Propose and document new procedures or workarounds as needed.
  • - **Ongoing Internal Training and Enablement**:Develop continuous training sessions and workshops to familiarize internal teams with new platform features and best practices, encouraging optimal use and mastery of the tools.
  • - **Coordination with Product Teams**:Serve as a bridge between internal users and the development team to share direct feedback on platform usage and discuss improvements and new features that could be beneficial.
  • - **Operational Efficiency Analysis**:Analyze internal team interactions and workflows to identify bottlenecks, suggest improvements, and report insights to team leaders to enhance operational efficiency.
  • **Your required experience/skills**- Interest in developing skills in CX/UX design, process improvement, internal customer success, and digital service delivery.
  • - Experience or interest in data analytics, creating dashboards, and tracking KPIs to measure and improve internal team success metrics.
  • - Ability to collaborate with different teams to achieve shared goals and foster open communication.
  • - Willingness to learn and adapt processes to proactively address internal customer needs and challenges.
  • - Ability to create and document clear internal procedures for platform tasks.
  • **Your success in this role will look like**:- Build strong relationships with internal teams by effectively addressing their inquiries and concerns.
  • - Support internal interactions in a professional and collaborative manner to establish trust and credibility.
  • - Work with senior team members to provide actionable insights and recommendations based on internal feedback.
  • - Display a genuine passion for product development and continuous learning, including product design, effectiveness and customer success metrics.
  • - Show initiative in problem-solving and seek opportunities to grow skills in the field.
  • - Demonstrate optimism and persistence in overcoming challenges, both individually and as a part of the team.
  • - Effective verbal and written communication skills.
  • **It would be nice if you had**:- Exposure to Voice of the Customer initiatives and leveraging tools to gain concrete ext

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

Envie esta vaga para um amigo!

 

Cadastro Inicial

Preencha os campos abaixo
  • Ao criar uma conta, você aceita nossa Política de Privacidade e nosso Termo de Adesão
 

Acesse sua Conta

Preencha os campos abaixo

ou acesse com seu provedor
 

Recuperação de Dados de Acesso

Informe seu e-mail cadastrado