Vaga de parceiro

Process Specialist - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • is the worlds leading mobility technology platform.
  • It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
  • DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities.
  • It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the worlds transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.
  • DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
  • The Process Specialist for SDR Enablement is responsible for documenting, optimizing, and evolving the sales development processes that support execution excellence.
  • This role ensures that SDR workflows are clearly defined, efficient, and consistently applied across teams.
  • The ideal candidate is analytical, detail-oriented, and passionate about driving performance through operational clarity and process improvement.
  • In this role, you'll be.
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  • Map end-to-end SDR processes, including lead handling, outreach sequences, qualification steps, and handoffs.
  • Create and maintain clear SOPs, flowcharts, and execution guides.
  • Ensure all documentation reflects current workflows and best practices.
  • Proactively design new processes in collaboration with stakeholders and adapt existing ones to reflect changes in tools, strategy, or feedback from the field.
  • This includes aligning documentation and operational standards with evolving business goals, campaign dynamics, or platform capabilities.
  • Map end-to-end SDR processes, including lead handling, outreach sequences, qualification steps, and handoffs.
  • Create and maintain clear SOPs, flowcharts, and execution guides.
  • Ensure all documentation reflects current workflows and best practices.
  • Process Analysis & Optimization Identify inefficiencies, bottlenecks, and inconsistencies through data review and stakeholder input.
  • Recommend process enhancements to improve SDR productivity and conversion.
  • Collaborate with Enablement, Sales Ops, and Execution to pilot new workflows.
  • Playbook & Script Management Support the maintenance and rollout of messaging frameworks and objection-handling scripts.
  • Coordinate version control and alignment between process and messaging.
  • Track feedback from SDRs and Quality to inform future script improvements.
  • Change Management & Enablement Support Support rollout of new processes by coordinating documentation, training, and internal communications.
  • Work with the Training Specialist to embed processes into onboarding and ongoing development.
  • Monitor adoption and gather frontline feedback to adjust where needed.
  • Cross-Functional Collaboration Partner with CRM, QA, and Lead Ops teams to ensure workflows are supported by systems.
  • Act as the process liaison between Enablement and Execution functions.
  • Provide process input for tooling, automation, and platform enhancements.
  • Current-state and optimized process maps Standard Operating Procedures (SOPs) and execution playbooks Process change logs and rollout plans Feedback loops and improvement proposals We're eager to be in touch because you have.
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  • Key Attributes We Value: High resilience and emotional intelligence; able to handle rejection without losing momentum Strong listening skills and curiosity Enthusiastic and high-energy communication style Team player who thrives in collaborative and fast-paced environments Qualifications: 2+ years of experience in sales operations, process design, or enablement support Strong documentation skills and process mapping experience (e.
  • g.
  • , Lucidchart, Miro) Familiarity with SDR workflows and inside sales tools Excellent communication and stakeholder coordination abilities Preferred Skills: Experience in CRM or automation-enabled sales environments Understanding of change management or lean/process improvement methodologies Background in enablement or performance optimization roles Process Thinking & Optimization Documentation & Communication Change Agility Detail Orientation What we really want to see in you: Strategic thinking with the ability to also go deep on the details and analysis.
  • Hands on execution and continuous improvement mindset.
  • Data, data and more data! - Come with examples and show us with hard driven facts what you have accomplished in the past.
  • Must be customer-centric and can develop creative solutions to various complex problems.
  • Ownership and end to end accountability, with a protagonist attitude Clear examples in management roles where YOU drove change, innovated and motivated your team.
  • We need team players, not solo artists.
  • Tell us about your team's accomplishments! You'll love working at DiDi because.
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  • We create user valueWe strive to always create valuable experiences for our users in everything we do.
  • Our focus is to always innovate new experiences that are safe, pleasant and efficient.
  • We are data-drivenWe are strong believers in making informed decisions, thats why we are data-driven.
  • We can better navigate the business landscape strategically by analyzing valuable metrics.
  • Win-win CollaborationSuccess is a team sport.
  • When we work to help our partners and colleagues win, we win, too.
  • While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrityIntegrity is at the very core of our business.
  • We are people who always want to do the right thing.
  • Our intentions are sincere, we speak our minds and listen to each other.
  • GrowthWe always strive to do better.
  • That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • Diversity and InclusionDiversity is one of our biggest strengths.
  • Our differences are what make us distinct.
  • We respect each other and believe in equal opportunities for all.
  • Diversity & InclusionDiversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
  • We practice inclusion, plurality, and respect.
  • And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães.
  • This part of our journey has been written, there remains a long road before us.
  • We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
  • #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
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