Vaga de parceiro

Openshift Technical Account Manager - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Brazil.
  • In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet their business needs.
  • As a Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customers environments, facilitating collaboration with other vendors, and advocating on their behalf; this is not a sales role.
  • **What you will do**:- Develop relationships with key business and IT stakeholders and become an expert on customer''s implementations by understanding their top business goals and priorities- Forewarn customers of technology changes or potential disruptions to their service and advise them on mitigation strategies- Provide advice and guidance to customers about their current and future Red Hat''s offerings- Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams- Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms- Perform technical reviews and share knowledge to proactively identify and prevent issues- Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat- Collaborate with the Engineering, Research and Development (R&D), Product Management, and Technical Support teams- Create documentation regarding customer issues and technical details on how to resolve them- Manage and grow customer relationships by delivering attentive, relationship-based support- Travel occasionally to visit regional customers, following Red Hat''s COVID-19 guidelines**What you will bring**:- 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization- Expertise with enterprise cloud solutions like Platform-as-a-Service (PaaS), e.
  • G.
  • , Red Hat OpenShift Container Platform, containers, Kubernetes, cloud management, e.
  • G.
  • , Red Hat Cloud Suite, and IT automation, e.
  • G.
  • , Red Hat Ansible Automation Platform- Competent comprehension of enterprise architecture and strategic business drivers- Direct experience with a variety of hardware vendors- Ability to manage multiple issues and projects with shifting priorities and timelines- Outstanding written and verbal communication skills in English; ability to clearly and concisely convey complex information to customers- Willingness to travel for customer visits and events within the region, following Red Hat''s COVID-19 guidelinesLI-TV1**About Red Hat**:

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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