Vaga de parceiro

Network Engineer Operations - Barueri / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • The Engineer is responsible for running the network environment in its intended state which includes maintenance, troubleshooting, and repair of the Fresenius Global Network.
  • The Engineer also provisions service requests such as firewall changes and other common requests.
  • Key Responsibilities: Incidents, Problems, and Troubleshooting: Provide Tier-2 network troubleshooting and resolution for the following scope of network services: WAN, LAN, WiFi, DNS/DHCP/IPAM, Data Center networks, Internet Access, Remote Access, Site-to-Site VPN, Network Security / Firewalls and data center/CSP connectivity.
  • Escalation support for Network administrators for complex networking issues.
  • Diligently document information in Service-Now related to changes, incidents, problems, and asset/CMDB-related records.
  • Conduct Changes following ITIL-based best practices and ensure that peer engineers changes do so as well.
  • This may involve reviewing and approving or rejecting changes.
  • Utilize and participate in the development of network management tools and processes that will be shared with other network engineers across all regions.
  • Proactive Operations Management: Perform Capacity Management tasks, reviewing such items as circuit utilization reports, hardware capacity metrics, etc.
  • Formulate and implement resolutions to capacity-related issues.
  • Maintain hardware and software currency, including updating devices to the current approved code levels and refreshing out-of-support hardware to current approved models.
  • Own the project delivery of such upgrades.
  • Implement routine changes to address compliancy issues as identified by other IT and Security organizations.
  • Assist with development and maintenance of a thorough and accurate AMDB and CMDB.
  • Maintain network drawings and other key references.
  • Manage the privileged access levels for engineers and associated network devices and management tools.
  • Service Management Responsibilities: Should Fresenius decide to hire a 3rd party service provider to manage any part of the network, the engineer will also be responsible for some service-management related functions to be defined later.
  • This might include review of provider SLAs and performance, execution of policy-based service requests, oversight of service-provider troubleshooting, communications to end users, etc.
  • Job Family Tasks: Operation of complex technologies.
  • Consulting, implementation of technologies and services of medium complexity.
  • Execution of standard process actions of system operations, system support or system development.
  • Execution and/or supervision of the realization of concepts, and installation of operational measures for quality assurance.
  • Responsibility for the specification and transfer of user requirements into reliable working concepts.
  • Second and third-level support in given technological environment.
  • Contribution to preparation of cost estimates for technology-related sub-projects and services of medium complexity.
  • Continuous identification & initiation of service and process improvements in business environments of medium complexity.
  • Collaboration in international business contexts including virtual teams.
  • Collaboration with internal and external stakeholders.
  • Effective Representation of the organization to cross-functional stakeholders, clients and external groups.
  • Communication as equal partner with stakeholders even above his/her own level.
  • Builds knowledge of the company, processes and customers.
  • Solves a range of straightforward problems.
  • Secondary Responsibilities: On-call support participation in a rotation schedule.
  • During local business hours, the Engineer will primarily be responsible for support of sites located within the home region.
  • However, he/she may also be responsible to support other regions for incidents and problems during those regions non-business hours (but during the Engineers business hours).
  • IT services, consulting, & projects for business partners at the respective location.
  • Engineer may participate in some amount of project work, planning and implementing changes as directed by the Project Engineer or Network Architect.
  • Willingness to travel between 0-20% within the home region, and some abroad, international.
  • Required education/professional experience: Any combination of University STEM degree, basic switching/routing cert (e.
  • g.
  • CCNA), security product cert (Palo Alto), and/or cloud cert or equivalent experience.
  • At least 5 years of experience in the following: Network administration / operations in a multi-site, multi-national company.
  • Building and supporting LANs, MANs, WANs, VPNs, and remote access solutions in a variety of topologies.
  • Common network troubleshooting and network management tools.
  • Required professional and/or project management competencies: Technical Skills solid working knowledge in the following technical areas: WAN, MAN, LAN, Internet, Site-to-Site VPN, Client VPN, Internet access, data center networks, cloud service provider connectivity, DMVPN.
  • Layer 2 network protocols.
  • Layer 3 / routing protocols; multicast, QoS.
  • DNS, DHCP, IPAM.
  • Firewalls, network encryption, network access control, segmentation, and other security-related concepts.
  • Basic or intermediate programming skills in Python or other contemporary toolset/language is beneficial.
  • Data protection & IT security.
  • Quality management & Compliance.
  • Additions / Details: Thorough understanding of ITIL-Incident / Problem / Change processes.
  • Skilled in documentation (technical and end-user-friendly).
  • Soft skills : Must possess strong sense of ethics, plus excellent interpersonal and customer service skills.
  • Must be able to react professionally under potentially difficult or stressful circumstances.
  • Seniority levelAssociate Employment typeFull-time Job functionInformation Technology IndustriesPharmaceutical Manufacturing #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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