Vaga de parceiro

Key acount manager - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • This role emphasizes enhancing loyalty, delivering personalized and rewarding experiences, all within a sustainable framework.
  • It offers a unique opportunity to engage with high-value customers, providing them a world-class experience while promoting responsible gambling and sustainability.
  • As a Key Account Manager, you will:Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining their customary and sustainable play levels.
  • Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements.
  • Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues.
  • Proactively target individual customers with appropriate actions at strategic points in their lifecycle (new Key Accounts, churning, lapsed, returning, big winners, etc.
  • ) to drive growth and activity.
  • Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team, including hospitality at sporting events, concerts, luxury dinners, and entertainment outings.
  • Monitor market-level performance and comprehend emerging trends.
  • Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results.
  • Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build respective strategies.
  • Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.
  • What you will bring:Bachelors and/or Masters Degree in Marketing/Business Administration/Management or other relevant fields.
  • Work experience in a customer-facing environment.
  • Key customer management will be considered a plus.
  • Native Portuguese Speaker and excellent command of English.
  • Strong relationship-building skills and a commitment to providing world-class service to our valued customers.
  • Commercial acumen, analytical and organizational skills, attention to detail.
  • Excellent MS Office skills.
  • Outstanding written and verbal communication skills.
  • Passion for the online gaming industry, either as a customer or through prior work experience in the industry.
  • A sense of responsibility, reliability, and a proven ability to work well within a team.
  • Professional appearance, and a willingness to travel and work outside of regular office hours.
  • #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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