Vaga de parceiro

Key Account Manager (Brazil) - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
  • We are a diverse team of more than 2,700 Kaizeners, from 40+ nationalities spreading across 3 continents.
  • We are an equal opportunity employer committed to fostering a diverse and inclusive workplace.
  • We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age.
  • Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.
  • Here, therell be no average day for you.
  • Ready to Press Play on Potential? Lets start with the role The Key Account Executive will oversee a segment of high net worth customers in the Brazilian market.
  • With native-level Portuguese language skills, the ideal candidate will proactively target individual customers with tailored actions at their lifecycle stages to drive growth and activity.
  • The role also involves identifying and onboarding new potential Key Accounts, focusing on elevating the customer experience while maintaining a strong commitment to responsible gambling and contributing to overall business success.
  • As a Key Account Executive, you will: Oversee the customer segment by monitoring performance and ensuring rewards are offered in line with business requirements.
  • Identify individual customers and take timely actions based on their lifecycle stage to stimulate growth and activity.
  • Plan and execute campaigns to enhance high net worth customer activity, monitor results, and report findings.
  • Assess segment performance at the market level and act on emerging trends.
  • Handle ad-hoc tasks and projects related to high-value customers.
  • Use predictive modeling to identify and onboard potential new key customers.
  • Develop in-depth customer profiles, including behaviors and preferences.
  • Ensure compliant communication, including health checks, responsible gambling, and affordability calls.
  • Collaborate with Compliance, Account Services, and Customer Support to ensure a positive gambling environment.
  • Represent the voice of Key Accounts, providing feedback and ideas to improve customer experience.
  • Work on shifts and weekends on a rotation basis.
  • What youll bring: Experience in a customer-facing role, with key customer service experience as an advantage.
  • Native-level Portuguese proficiency and excellent English skills.
  • Strong commercial, analytical, and organizational skills, with attention to detail.
  • Proficiency in MS Office, especially Excel.
  • Excellent communication skills, both written and verbal.
  • Passion for online gaming, either as a customer or through industry experience.
  • Responsibility, reliability, and teamwork skills.
  • Location & Benefits Support during onboarding, hybrid working model, monthly meal allowance, multi-sport card, private health insurance for you and your family.
  • For more details, read our Recruitment Privacy Notice here.
  • We are committed to diversity and inclusion and welcome applications from all backgrounds.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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