Vaga de parceiro

Key Account Executive - São Paulo / SP

Disponível para Assinantes

Salvar nos Favoritos

Compartilhe:

Detalhes da Vaga

Escolaridade Não Informado
Segmento Não Informado
Salário Não Informado
Área de AtuaçãoDiversos / Outros

O que você irá fazer

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2,700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.
Here, therell be no average day for you.
Ready to Press Play on Potential?Lets start with the roleThe Key Account Executive will oversee a segment of the high net worth customers in the Brazilian market.
With native level of Portuguese language, the ideal candidate will be looking to proactively target individual customers with the right actions at the right time in their lifecycle to drive growth and activity from these customers.
The candidate will also focus on identifying and onboarding the new potential Key Accounts.
This role focuses on elevating the experience of key customers while upholding a strong commitment to responsible gambling and contributing to the overall success of the business.
Key ResponsibilitiesOversee the customer segment by closely monitoring customer performance and ensuring that rewards, both online and offline, are offered in accordance with business requirements.
Identify individual customers and take timely actions based on their lifecycle stage (e.
g.
, new Key Accounts, churning, lapsed, returning, big winners) to stimulate growth and activity within this segment.
Strategically plan and execute campaigns and bulk actions aimed at enhancing the activity of high net worth customers.
Ensure campaigns are generated promptly, closely monitor results, and provide comprehensive reports.
Continuously assess the performance of the assigned customer segment at the market level and act upon emerging trends and insights.
Handle ad-hoc tasks and projects related to the high-value customers when needed.
Utilize predictive modeling to identify potential new key customers and onboard them effectively.
Acquire in-depth knowledge of customers and construct comprehensive profiles (playing behaviors, preferences, dislikes).
Ensure compliant communications to our Key Accounts, including Health Checks, Responsible Gambling, affordability calls, and other relevant initiatives.
Collaborate closely with Compliance, Account Services, and Customer Support teams to create a positive and secure gambling environment.
Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.
Working on shifts and during the weekends on a rotation system.
What youll bring:Prior work experience in a customer-facing environment, with experience in key customer service considered an advantage.
Native-level proficiency in Portuguese.
Excellent command of English.
Commercial acumen, analytical and organizational skills, attention to detail.
Excellent MS Office skills.
Outstanding written and verbal communication skills.
Passion for the online gaming industry, either as a customer or through prior work experience in the industry.
A sense of responsibility, reliability, and a proven ability to work well within a team.
Please submit your CV in English (mandatory).
LocationHybrid way of working.
A buddy will support you with your onboarding.
Private health insurance for you & your family.
Monthly meal allowance.
Unlimited access to Udemy & continuous training.
#J-18808-Ljbffr

Informações Adicionais

Quantidade de Vagas 1
Jornada Não Informado

Enviar minha candidatura

Key Account Executive - São Paulo / SP

Detalhes da Vaga

O que você irá fazer

Informações Adicionais

Envie esta vaga para um amigo!

Cadastro Inicial

Acesse sua Conta

Recuperação de Dados de Acesso