Vaga de parceiro

Junior backoffice agent - Buenos Aires / PE

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Detalhes da Vaga

Theideal candidate will be responsible for analyzing the results of BPO vendors to ensure the bestcustomer experience and maintaining a stable operational plan.
This role involves supportingexternal functions, tracking current issues and solving problems by analyzing performanceresults.
As a Junior Back Office Agent you will: Collaborate with internal and external stakeholders to ensure excellent customersupport; Participate in the Scrum process and monitor operational queues; Responsible for handling Special Cases (RG and DPO issues), collaborating withinternal compliance and legal processes; Perform CSAT analysis, focusing primarily on promoters and passives, with occasionalattention to detractors; Identify and highlight opportunities for process improvement; Conduct daily calls for alignment and improvement initiatives.
What you will bring Experience in online customer service; Product knowledge will be considered an asset; Strong analytical and prioritization skills; Active listening skills; Proficiency in PC skills and MS Office, G-Suite; Advanced communication skills; Availability to work in shifts (24/7), including weekends and holidays; Fluency in Spanish and English.

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