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Job Title Service Delivery Manager, Oracle - São Paulo / SP

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Our people have earned Rimini Street multiple industry awards forExceptional work quality and customer service, and we are proud to be recognizedAround the world as a best place to work and for our corporate socialResponsibility program.
WE ARE A Empresa importante ORGANIZATION WITH MORE THAN 1,800 TEAM MEMBERS IN 23 COUNTRIES.
WE ARE A Empresa importante COMMUNITY GUIDED BY OUR PURPOSE TO PROVIDE EQUAL OPPORTUNITY FOR ALL AS WELL AS OUR CORE VALUES:Confidential, clients, colleagues, and community.
We are committed to creating aCulture that nurtures and rewards a growth mindset and an environment where ourEople are encouraged to dream big and boldly shape the industry.
We are actively seeking an Service Delivery Manager, Oracle, Empresa importante ManagedServices resident in Brazil.
Position SummaryThe role of the Service Delivery Manager, Oracle, Empresa importante Managed Services is toLead the Management Services team within the region to provide exceptionalRemote- Ased support for missionOur Empresa importante Application and Technology Management Services team.
This includesDeveloping team skills, working with clients, creating, and retaining high clientAtisfaction ratings.
This hands- On management position has the responsibility forTechnology modules for our Empresa importante clients.
Essential Duties & ResponsibilitiesSERVICE DELIVERY MANAGEMENT OF CLIENT ENGAGEMENTS ENSURING DELIVERY EFFECTIVENESS AND EXCELLENCE, INCLUDING:Ensure Service Delivery adheres to established internal processes and SLA''s areMetPlan workload for Service Management and ProjectsManage communication & escalationsManage risks & issuesManage Change - Identify, negotiate, and execute contract change orders asRequiredTrack action items through to closure and document decisionsManage and maintain up to date and comprehensive release schedulesManage required Project Margin Targets by effective resource utilizationManage Functional/Technical Resources, Team Building, Training and Certifications- Driving team performance and- Ensuring efficient resource on- Oarding andOff- OardingManage Demand Management through prioritization of tickets & escalationsManage Delivery through orchestrating quality and manage fulfillment of projectDeliverables to agreed expectationsEstablish recurring governance meetings including preparation of materials andWorking with customer to review key service reports/ information to align customerExpectationsEnsure Service Delivery adheres to established internal processes and SLA''s areMetPlan workload for Service Management and projectsBe a pro- Active contributor to a support organization which is running 24x7x365,This will require the ability to work flexible hours, including evenings, weekendsDrive Continuous Service ImprovementsProvide in- Depth knowledge of the Support and Service Transition delivery processBe a role model to peers and other technical members of staff by looking for waysTo meet and exceed challenging performance standards and targetsUnderstand client environmentsProvide expertise, guidance, and participation during the Onboarding and ServiceTransition of clientsDevelop and contribute to the reporting and measurement of Performance ManagementTargetsCommunicate effectively across various organizations within Rimini Street e.
G.
,Ales, marketing, account management, client on- Oarding, support, etc.
Help to organize knowledge transfer from key stakeholders to AMS service teamContact for emergency and escalation management at the customerLiaise with different Rimini entities to ensure success and integration eg.
Rimini proactive Cloud Managed ServicesDevelop service matrix for the clients including time and measurements to buildAnd adjust SLA´sAdditional**Responsibilities**:Other Confidential wide initiativesTravel to customer sites, conferences, and other related events as requiredQualifications/Skills/ExperienceLocationRemote, BrazilEducationBachelor- Degree in Computer Science or related field or equivalent experienceExperienceProven leadership and resource management skills within a Service DeliveryManagement role10+ years relevant Oracle EBS Applications experience including support,Implementations, continuous improvement, and upgradesEnd- Users in a Corporate environment5+ years Project Management experience, leading teams of software engineers,Developers and consultantsFunctional and Technical Expertise in multiple Oracle eBusiness Suite modulesKNOWLEDGE OF LOCALIZATIONS:Architecture, implementation, and key functionalityExpertise with Oracle eBusiness Suite versions 11i & R12, including support, fullLife- Cycle implementation experience, configuration, development, andKnowledge of Oracle maintenance/patching mechanics and eBusiness SuiteArchitectureDemonstrable history solving complex problems acrossmultiple module**Skills**:Superb trouble- Hooting skills and tenacity in problem solvingPassionate focus on customer support and the ability to build long term,Uccessful working relationships with ClientsStrong leadership, facilitation, negotiation, mentoring and personnel managementExperienceStrongly focused on quality, customer success and driven by resultsDemonstrated ability to build and lead teams of various size in delivery ofErvices to customer, including leading remote or offshore resourcesStructured approach and excellent analytical and conceptual and methodologicalKillsWorking in virtual teams and Empresa importante environmentsExperience managing difficult client situationsExcellent relationship managementAnalytical thinking and decision- Making abilityExcellent interpersonal, presentation and communication skills - Verbal & writtenExcellent English communication skills - Verbal & written are requiredAttention to detail and the ability to learn quicklyExtreme focused on Client satisfactionDemonstrated ability to work independently and as part of a teamAbility to work calmly and professionally in high pressure situationsAbility to think critically and make clear and well- Reasoned decisionsExceptional Leadership skills as well as the ability to build and maintain strongEer relationships, gaining trust and confidence from all levels within theOrganizationSelf- Tarter who is able to Empresa importante initiative with process improvementWell- Developed presentation and communication skills; effective working withClientsOpen, direct, and informative management style; the ability to develop relationsAsed on trust, confidence, and respectAbility to multitask multiple projects, issues, and tasksFoster a collaborative, and supportive work styleAbility to scale with a rapidly growing businessEthical with highest standards of integrityDDesired QualificationsIn depth experience with ServiceNowITIL certification would be desirableAdditional European language communication skills French, German, Spanish- Verbal & writtenConfidential DescriptionWhy Rimini StreetWe are looking for talented, passionate people to help us build our future atRimini Street.
We hire only the best, the most extraordinary professionals andRovide the compensation, bonus, and benefits to match the skills of ourTop- Erforming team members who thrive in a fast- Aced environment, growingTogether and learning new skills.
Our work is challenging and meaningful, allowing everyone at Rimini Street toTart and end each day with a sense of achievement and purpose.
THIS IS BROUGHT TO LIFE THROUGH OUR CORE VALUES, THE FOUR CS:Confidential> We dream big and innovate boldly.
ColleaguesWe work with extraordinary people who create a culture of mutual respect andCollaboration.
ClientsWe relentlessly pursue solutions that help clients achieve their goals.
OurUnmatched client care is rooted in our passion for exceptional service.
CommunityWe believe in leaving the world a better place than we found it.
The Rimini StreetFoundation helps us give back.
The Rimini Street Foundation is a reflection of the values, hearts, and passion ofRimini Street as a Confidential and individuals.
We are on a mission to supportHumankind and share our Confidential success by investing back into the communities weErve around the world through in- Kind donations, employee time, and financialUpport.
The Foundation''s initial efforts were launched in in Las Vegas, andWhile Las Vegas remains our headquarters and hometown, our work has expandedAcross 6 continents and to over 350 charities.
Accelerating Confidential GrowthTrading on Nasdaq under ticker symbol RMNI since 2017Over 2,800 active clients, including 100 of the Empresa importante 500 and Empresa importante 100Over 1,00 team members in 22 countriesRecent Industry RecognitionRimini Street has received multiple industry awards for excellence in customerErviceRimini Street has been consistently recognized across the globe as a best place toWorkRimini Street Foundation has been recognized in the U.
S.
And internationally withThe Stevie Corporate Social Responsibility Program of the Year awardsA DETAILED LIST OF RIMINI STREET AWARDS AND RECOGNITIONS CAN BE FOUND HERE:Rimini Street is committed to creating a diverse and inclusive environment and isRoud to be an Equal Employment Opportunity Employer.
All qualified applicantsWill receive consideration for employment without regard to age, race, color,Religion, national origin, sexual orientation, gender or gender identity,Disability, protected veteran status, or any other characteristic protected byLaw.
To learn more aboutsho w Rimini Street is redefining the enterprise softwareUpport industry, visitPLEASE NOTE:Rimini Street does not accept resumes submitted by recruiting/staffing firmsUnless specifically requested by Human Resources.
Unsolicited resumes will beIneligible for referral fees.
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