Vaga de parceiro

It Support Analyst (English & Spanish Fluent) - Guarulhos / SP

Disponível para Assinantes
Salvar nos Favoritos
  • Compartilhe:

Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Perform a variety of (installation, move, add, change, disposal) and support tasks to meet user requirements.
  • Participates and/or leads projects in the implementation of new IT EUC strategic plans.
  • Demonstrates considerable knowledge of CAEs computer standard equipment.
  • ESSENTIAL DUTIES AND RESPONSIBILITIES:- Works on the assembly, configuration, installation and level II/III support of computer hardware and software including peripherals and components.
  • - Maintains and/or creates standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.
  • - Responsible/participates in coordinating internal/departmental project initiatives which may involve multiple IT/User groups.
  • - Makes recommendations on lifecycle of IT technologies and processes.
  • - Provide multi-sites support outside of local facility.
  • - Support Telecommunications hardware/software assets such as VOIP, Cellular and mobile devices.
  • - Actively monitors, detects, and removes malwares and illegal or non-authorized software.
  • - Participates in coordinating user relocation support for all IT equipment.
  • - Performs cleaning and preventive maintenance of IT equipment and network closets.
  • - Work with vendors to resolve issues and product software updates based on new releases.
  • - Assists the IT Manager with improvements to processes and establishing and maintaining a set of Service Level Agreements (SLA) applicable to the IT operations groups.
  • - Other duties may be assigned.
  • QUALIFICATIONS & SKILLS- Knowledge, skill, and/or ability required- Ability to troubleshoot and support windows environment (Office 365 and Win7/10).
  • - Ability to support wide range of peripheral and mobile devices- Strong understanding of WAN concepts, and able to assist in network troubleshooting- Superior organizational and process skills- Ability to communicate and deliver customer services at the highest levels- Encourages and participates in all collaborative efforts- Willingness to take end to end ownership of issues- Strong project administration skills required to work across IT groups bringing innovation, creativity, and process management.
  • - Strong knowledge of maintaining corporate documentation and procedures following group standards and policies.
  • Adapting to changes within the organization.
  • - Some travel may be required.
  • EDUCATION REQUIREDTechnical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience.
  • EXPERIENCE REQUIRED- 2-4 years in an IT end user support environment.
  • - Considerable knowledge on support of computer hardware and software, telecommunications, and networking- Understanding of ITIL processesGEOGRAPHICAL COVERAGESupport of local and LATAM CAE facilities.
  • CONTACTS AND COMMUNICATIONS- Significant internal and external client contact.
  • - Regular internal communication with all levels of staff within CAE.
  • - Must be able to work independently and in team environment.
  • Interfaces with customers, internal users, and senior management as required.
  • LANGUAGE SKILLSPosition TypeRegularCAE thanks all applicants for their interest.
  • However, only those whose background and experience match the requirements of the role will be contacted.
  • Equal Employment OpportunityAt CAE, everyone is welcome to contribute to our success.
  • With no exception.
  • As captured in our overarching value "One CAE", were proud to work as one passionate, boundaryless and inclusive team.
  • At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
  • The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

Envie esta vaga para um amigo!

 

Cadastro Inicial

Preencha os campos abaixo
  • Ao criar uma conta, você aceita nossa Política de Privacidade e nosso Termo de Adesão
 

Acesse sua Conta

Preencha os campos abaixo

ou acesse com seu provedor
 

Recuperação de Dados de Acesso

Informe seu e-mail cadastrado