Vaga de parceiro

IT Site Support Technician II - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing.
  • For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.
  • Job Title : IT Site Support Technician II Reporting To : Manager, Global IT Service Desk and Site Support - AMER Work Schedule : Onsite San José, CR Our team in Corporate Group is looking for an IT Site Support Technician II to join them.
  • You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Alajuela, Costa Rica.
  • To be considered for the IT Site Support Technician II role, here's what you'll typically need to bring with you: Bachelor's degree in Computer Science, Management Information Systems, or related field is preferred.
  • At least 3 years of proven experience in an IT support role with heavy customer focus and technical knowledge of a companys products and services.
  • Experience working with company service desk software, remote access desktop programs, Windows and Mac OS, and configuring computer systems and applications.
  • Possess industry certifications CompTIA A+, CompTIA Net+, Dell proven professional is preferred.
  • As an IT Site Support Technician II, you will: Assist and support end users and ensure the smooth operation of IT systems at your location, including Brazil support.
  • Diagnose, research, and resolve routine IT issues, providing technical assistance and support to end-users through written and verbal communication.
  • Provide guidance and explain policies and procedures, as well as train on new technology to end-users.
  • Troubleshoot end-user PC, network, printing, and application issues.
  • Deploy PC equipment and accessories, including installation and support of endpoint software.
  • Diagnose and support conference room technology.
  • Escalate issues to the appropriate team after troubleshooting and document progress in the ITSM tool.
  • Provide on-demand support to users with immediate needs at any of our Tech Bars.
  • Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.
  • Provide diagnostic support for site-specific Operational Technology (OT) equipment, with guidance from OT specialists.
  • Liaise with IT resolver teams to drive resolution of critical technology issues.
  • May travel to provide on-site support within the assigned region.
  • Provide onsite smart hands support for Server and Network related issues.
  • Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
  • Attend in-person meetings and appointments with end users to analyze, troubleshoot, and diagnose hardware problems.
  • May be required to support after-hours in the event of any emergency, critical troubleshooting, system maintenance, or other issues as requested.
  • #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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