Vaga de parceiro

GFOCC Tech, DCC Communities - Barueri / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • We support data centers, servers, storage, networking, power, and cooling equipment to ensure continuous access to AWS services.
  • Our team works on complex problems involving supply chain variables, and we seek talented individuals to join us.
  • You will be part of a diverse team including software, hardware, network engineers, supply chain specialists, security experts, and operations managers.
  • Your role involves collaborating across AWS to uphold safety, security, and cost-efficiency, fostering an inclusive culture that encourages innovation and ownership.
  • A100 Row Serviços de Dados BRA is seeking a Technical Support Specialist We are looking for a highly motivated individual to provide remote support for our non-core Data Center operations (Edge, Outpost, Local Zones).
  • This role demands advanced technical skills, problem-solving ability, and efficiency in operations.
  • About You: You are autonomous, detail-oriented, with excellent communication skills, capable of articulating technical concepts clearly.
  • You proactively address challenges and navigate complex technical environments effectively.
  • You have experience supervising colocation operators for infrastructure maintenance.
  • You are skilled in first-level troubleshooting of facility and rack-level events.
  • You excel at building relationships with internal and external stakeholders.
  • You have hands-on technical experience and can efficiently diagnose and resolve issues.
  • You are comfortable working with teams across regions, understanding cultural differences.
  • You are familiar with support concepts such as ticketing systems, root cause analysis, and task prioritization.
  • Key Responsibilities: As a GFOCC Tech, your role involves monitoring and servicing non-core Data Center infrastructure remotely, ensuring operational excellence and communication across teams.
  • You will implement improvements and resolve issues to maintain infrastructure performance.
  • A Day in the Life: Remote troubleshooting of network and compute infrastructure.
  • Triaging and repairing server and network hardware with remote support.
  • 24x7 on-call and first responder for critical issues.
  • Coordinating with remote hands & eyes for infrastructure issues.
  • Participating in small improvement projects.
  • Building relationships with remote facilities for swift response.
  • Assisting in site quality checks and network scaling projects.
  • Guiding vendors on AWS standards and policies.
  • About the Team: We value diverse experiences and encourage candidates from all backgrounds to apply, even if you do not meet every qualification.
  • Why AWS? AWS is the leading cloud platform, trusted worldwide for innovation and reliability.
  • Inclusive Culture & Benefits: We foster a culture of inclusion, learning, and growth.
  • Opportunities for mentorship and career development.
  • Flexible work hours to support work/life balance.
  • Minimum Requirements: Over 1 year of hardware troubleshooting and repair experience.
  • Over 1 year of networking experience.
  • High school diploma or equivalent.
  • Knowledge of network operating systems (Cisco IOS, NX-OS, Junos).
  • Industry certifications (CompTIA, CCNA).
  • Experience working under pressure with stakeholders.
  • For accommodations during the application process, visit this link .

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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