Vaga de parceiro

Gerente De Demanda E Atendimento Ao Cliente - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • In this role you will be based in São Paulo and will report directly to the Regional CC and Demand Manager LATAM.
  • **In this exciting position your main responsibilities will include**:**Strategy design and execution**- Contribute to and implement Customer Care strategy aligned with the Operations Roadmap**Project management**- Proactively identify opportunities for improvement in the customer and works in joint solutions that benefit both the customer and the company- Lead or participate in projects when relevant and/or allocate resources**Subject matter expertise**- Lead and manage the local Customer care team and ensure implementation of global guidelines for sales order management including pricing- Support Customer Care team for day to day escalation of problem resolution, complaints, inquiries and prioritization issues together with the Customer Care Support Office and Control Tower- Monitor performance and workload to maintain balance in department- Monitor customer service levels in close collaboration with supply chain, sales and other departments- Collaborate with demand planning on information related to planning and inventory position- Validate and ensure implementation of global and local customer contracts including consignment, inventory agreements, Free Trade Agreements and Incoterms while adhering to global guidelines- Develop and manage annual budget where required- Manage order process to meet or exceed sales targets and financial goals on weekly, monthly and yearly basis.
  • - Propose and drive processes and organization optimization for more efficiency and reduced cost- Update and maintain ISO documentation where necessary- Monitor Customer Care KPIs for the team and the individual level.
  • Action plans for KPIs above level- Own Visual Performance Management for Customer Care and ensure performance improvement- Monitor the New Customer/product processes- Actively work with the team on customer intimacy and delivering superior customer experience- Ensure Customer Forecast input for the Demand Planning, and shares the pertinent info to planning (i.
  • E Stock Positions)- Actively participate in demand planning meetings- Lead Customer visits according to each type of customer´s visit**People management**- Recruit, train, coach and performance manage Customer Care team- Identify high profiles within the Customer Care Team**Your professional profile includes**:- At least 5 years in the industry, preferably in Customer Care or Supply Chain role- People management experience- Fluency in English and Portuguese, Spanish is an advantage

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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