Vaga de parceiro

Front Desk Representative - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • This individual will be responsible for managing front desk operations, providing exceptional service, and ensuring the smooth execution of guest transactions and requests.
  • Key Responsibilities: Guest Reception and Service: Welcome guests and provide a warm and sincere welcome to (Property Name).
  • Respond to guest inquiries, resolve issues promptly, and provide recommendations on property activities, amenities, and services.
  • Assist guests with booking and checking out of rooms, as well as handling any guest-related requests.
  • Check-in, Check-out, and Room Assignments: Process check-in and check-out procedures efficiently and accurately, ensuring guest rooms are assigned according to property standards.
  • Ensure that all necessary documentation is completed accurately and in a timely manner.
  • Communication and Coordination: Communicate effectively with colleagues and management to resolve issues, share guest feedback, and coordinate special requests.
  • Collaborate with other departments to provide a seamless and memorable experience for guests.
  • Payment and Billing: Process guest transactions accurately and efficiently, using a point-of-sale system.
  • Handle guest billing, payment processing, and any discrepancies that may arise.
  • Inventory Management and Stock Control: Maintain accurate records of front desk supplies, ensuring that stock levels are maintained and costs are controlled.
  • Report any discrepancies or issues related to supplies and inventory management to management.
  • Technology and Systems: Familiarize yourself with property management systems (PMS), including check-in and check-out processes, guest profiles, and room assignments.
  • Ensure accuracy and efficiency when using PMS and other technology tools.
  • Qualifications: Minimum of 1-2 years of experience in a front desk or concierge role in an independent luxury property.
  • Strong understanding of luxury hospitality standards and practices.
  • Exceptional communication and interpersonal skills, with the ability to build strong guest relationships.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Familiarity with property management systems (PMS) and other technology tools.
  • Flexibility to work varying shifts, including weekends and holidays as required.
  • Skills and Attributes: Friendly and approachable demeanour.
  • Strong problem-solving skills.
  • Ability to remain calm and composed in high-pressure situations.
  • Strong communication and language skills (English required, additional languages an asset).
  • Proficiency in MS Office and ability to learn PMS systems.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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