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Field Services Solution Engineer - São Paulo / SP

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Área de AtuaçãoDiversos / Outros

O que você irá fazer

About SalesforceWere Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place.
Solution Engineer - Services CloudWhat is a Solution Engineer?Also known as a "Pre-Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in the companys technology infrastructure, and to remove all technical objections in the sales cycle.
To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.
Your Impact:Evangelize Service Cloud value to customers (including C-level execs and IT) and field teams.
Assess business and operations impacted by technology.
Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable.
Contribute to the development of technical sales strategy.
Configure and demonstrate visionary solutions in a way that closely reflects each customer''s business (tailored demonstrations).
Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management.
Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.
).
Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.
Minimum Qualifications:Minimum 3 years of experience with PreSales and Services Industry.
Experience in Customer Service, Contact Centers, or Field Service industries is a plus.
Understanding of the Salesforce product suite and platform.
Knowledge of related applications, relational database and web technology.
Basic programming experience in HTML and other web-based technologies is an advantage.
Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutions.
Some domestic travel is required.
At Salesforce, we believe that the business of business is to improve the state of our world.
Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Salesforce.
Com and Salesforce.
Org are Equal Employment Opportunity and Affirmative Action Employers.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
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Field Services Solution Engineer - São Paulo / SP

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