Vaga de parceiro

Enterprise Customer Success Engineer - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Weve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
  • At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change.
  • As a part of our growth-stage startup, youll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
  • Customer at TRACTIAN The Customer team is the driving factor behind lifetime value, retention, and expansion at TRACTIAN.
  • We focus on expanding inside existing customers, cross-selling to different products, and building even stronger relationships with our current accounts.
  • Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others.
  • Every member of our team directly affects the results of our clients.
  • As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
  • What you'll do As an Enterprise Customer Success Engineer, you will be a strategic partner for large industrial clients, leveraging TRACTIANs solutions to optimize their operations, reduce downtime, and achieve long-term success.
  • Responsibilities Partner with enterprise clients to develop and execute strategic maintenance plans.
  • Conduct in-depth training for operational teams and executives, ensuring seamless adoption of TRACTIAN solutions.
  • Collaborate with client teams on the factory floor to resolve complex maintenance challenges.
  • Lead Quarterly Business Reviews (QBRs) to demonstrate value, share insights, and uncover growth opportunities.
  • Serve as a liaison between client teams and internal engineering to address advanced technical issues.
  • Requirements Bachelors degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
  • 5+ years of experience in industrial environments, with roles as a production or maintenance supervisor preferred.
  • Extensive knowledge of predictive maintenance and factory floor operations.
  • Exceptional interpersonal skills with experience working with C-level executives and factory teams.
  • Data-driven mindset with strong problem-solving skills and technical expertise.
  • Compensation: Competitive salary and stock options Optional fully funded English / Spanish courses 30 days of paid annual leave Education and courses stipend Earn a trip anywhere in the world every 4 years Day off during the week of your birthday Up to R$1.
  • 000/mo for meals and remote work allowance Health plan with national coverage and without coparticipation Dental Insurance: we help you with dental treatment for a better quality of life.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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