Vaga de parceiro

Director, Head of Workforce Management - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • The team brings a people-first mindset paired with strategy and operations to achieve their goals.
  • They move quickly, leverage first principles thinking, and focus on problem solving.
  • The in-house team is mostly based between Mexico City and Tempe, AZ, and the broader organization includes the global BPO network.
  • About the Role DoorDash is looking for a Director of Workforce Management to lead our planning, RTA, and WFM Data teams and scale our operations to meet the rapid growth of our international last-mile logistics platform.
  • This person will help reimagine how we grow and staff to support our most important Consumers, Dashers, and Merchants.
  • You will be the intersection of strategic planning and efficiency.
  • You will report to DoorDash's Global Support & Integrity Operations, Sr Director and perform as a Head of the WFM team with up to 6 Sr.
  • Manager direct reports.
  • You're excited about this opportunity because you will.
  • .
  • .
  • Lead the full WFM team (RTA, in-house and BPO WFP) to be the most efficient, flexible, and innovative in the world.
  • Guide the team to constantly meet SLAs on an interval level, with customer and teammate experience always on top of mind.
  • Use WFM's seat at the table to become a strategic and tactical partner for business decision-making for both quality and cost gains.
  • Partner with support and organization-level leadership to guide priority projects.
  • Grow and develop managers, senior associates, and associates in our team.
  • Develop a WFM Data Ops team to help us unlock the next level of efficiencies in staffing and protecting SLAs on a daily basis.
  • Maximize the return on investment in tools and systems we implement in WFM operations.
  • We're excited about you because.
  • .
  • .
  • At your core, you're a problem solver, able to solve new problems with new solutions.
  • You stay oriented to the goal you're trying to achieve and act with urgency to achieve it.
  • You are a talented business leader with a track record of meeting goals and success in cross-functional projects.
  • You don't mind digging into details and operating at the lowest level of detail.
  • You want to do right by our customers to provide a scalable, outstanding customer experience.
  • You have 10+ years of professional leadership experience, building out highly analytical teams.
  • You have 7+ years of experience forecasting for customer demand or within workforce planning.
  • Proficient in SQL preferred.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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