Vaga de parceiro

Desktop Engineer - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • The Desktop Engineer must have an proactive approach and will drive improvements to the overall desktop infrastructure.
  • This role involves taking responsibility and ownership of the daily and long-term strategic management of software and hardware-related technology within the organization.
  • RESPONSIBILITIES Develop and implement plans for desktop platform optimization and standardization.
  • Manage SCCM and JAMF infrastructure, ensuring proper installation, configuration, and maintenance.
  • Create application deployment objects for software.
  • Communicate with support teams for issue resolution and workstation management.
  • Provide 3rd level desktop platform support and coordinate with vendors for issue resolution and strategy development.
  • Coordinate critical updates and support the Windows Servicing Model.
  • Monitor SCCM and JAMF platform health, addressing issues and maintaining client health.
  • Package, troubleshoot, and support application installations.
  • Oversee operating system deployment, updates, and maintenance.
  • Manage incident and service requests, resolving or reassigning as needed.
  • Collaborate with support teams to determine causes of issues.
  • Provide technical assistance and support to clients.
  • Utilize ITIL and change management processes.
  • Troubleshoot SCCM and JAMF distribution point issues.
  • Manage hardware and software assets, ensuring compliance with vendor contracts.
  • Apply continuous improvement strategies for technology spending.
  • Support IT infrastructure and finance projects.
  • Lead help desk team members and provide frontline assistance for complex inquiries.
  • Organize training for team members on best practices.
  • Maintain records of help desk activities and present evaluations to management.
  • Foster good working relationships within the help desk team.
  • Develop strategies to address and prevent issues.
  • About Experian Experian is a global data services company helping organizations and consumers manage risk and make informed decisions.
  • We empower individuals and businesses at key life moments, from purchasing a home to expanding customer bases.
  • With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention.
  • Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow.
  • Ranked as the fifth-best company to work for in Costa Rica, we prioritize an inclusive culture, employee well-being, and career development.
  • Join us at to be part of our team.
  • You will report to the TSC Help Desk Manager.
  • Experience and Skills At least 1 year of experience with application imaging.
  • Motivated and capable of leading a team, occasionally requiring after-hours emergency response.
  • Strong problem analysis and resolution skills.
  • Additional Information Benefits include: Medical, life, and dental insurance; Asociacion Solidarista; International Share Save Plan; Flex Work/Work from home; Paid time off; Annual Performance Bonus; Education Reimbursement; Family Bonding; Bereavement Leave; Referral Program; and more.
  • This is a fully remote opportunity.
  • #LI-Remote Our culture celebrates individuality.
  • Experian values diversity, inclusion, and work/life balance.
  • We are recognized as a Great Place To Work in 24 countries, a FORTUNE Best Company, and on Glassdoor with a 4.
  • 4-star rating.
  • Learn more about Experian Life on social media or our Careers Site.
  • Experian is an Equal Opportunity and Affirmative Action employer.
  • We believe diversity drives innovation and success.
  • Everyone can succeed at Experian and bring their whole self to work, regardless of gender, ethnicity, religion, sexuality, physical ability, or age.
  • Please inform us early if you require accommodations due to a disability or special need.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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