Vaga de parceiro

Customer Support Specialist - Rio de Janeiro / RJ

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Application Language:Please submit your CV in English.
  • Applications submitted in other languages will not be considered.
  • Professional Presentation:We encourage you to showcase your professional experience by including a Loom video in the application form.
  • While this is optional, candidates who provide a video presentation will be given priority.
  • About Us:Our US-based client is a premier executive coaching organization committed to developing leaders and fostering professional growth.
  • They pride themselves on cultivating a leadership excellence, innovation, and continuous learning culture.
  • Job Overview:We are seeking an exceptional Administrative and Customer Support Specialist to join their dynamic team.
  • This role requires a detail-oriented, highly organized individual with outstanding execution skills and a passion for delivering top-notch customer support.
  • As a key support to our operations, you will manage customer interactions, streamline processes, and contribute to the overall success of our organization.
  • Key Responsibilities:Customer Support and Ticketing:Manage and resolve customer inquiries via the GrooveHQ ticketing system.
  • Convert frequently asked questions and resolutions into HelpDesk articles to enhance self-service resources.
  • Administrative Tasks:Perform data entry, communications drafting, and general administrative duties.
  • Generate and distribute reports with accuracy and timeliness.
  • Assist in preparing for meetings, including creating agendas, tracking tasks, and following up on action items.
  • Process and Event Management:Develop and refine internal processes for operational efficiency.
  • Coordinate events, set up Zoom meetings, and update content on WordPress.
  • Qualifications:Bachelor''s degree in Business Administration or a related field.
  • Demonstrable experience in similar roles with a track record of outstanding results.
  • Proficiency in business English, with exceptional writing and communication skills.
  • Strong skills in process management and organization.
  • Experience with customer support systems (e.
  • g.
  • , GrooveHQ), WordPress, and Zoom.
  • Familiarity with AI tools for productivity is preferred.
  • Ability to work in thePacific Time Zonewith reliable internet and a professional home office setup.
  • High level of professionalism and attention to detail.
  • Performance Measures:Customer support satisfaction scores.
  • Timely and accurate completion of tasks.
  • Contribution to process improvements and operational efficiency.
  • The perks?Highly supportive work environment and organizational culture.
  • Opportunity to learn critical leadership skills for senior leaders.
  • A culture that fosters internal growth, grooming team members for leadership roles.
  • Be part of a globally recognized organization focused on excellence and innovation.
  • 100% remote opportunity.
  • USD compensation.
  • If this opportunity sounds good to you,send us your resume!#J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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