Vaga de parceiro

Customer Success Specialist - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • com) is part of Dun & Bradstreets worldwide network (dnb.
  • com).
  • CIAL Dun & Bradstreet operates in over 40 countries in Latin America.
  • Our products and data are vital to businesses of every size, scope and industry.
  • Life here at CIAL Dun & Bradstreet is changing for the better.
  • Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data.
  • Were passionate about our purpose and it has us evolving everything we do.
  • So, if you thrive in an agile culture but want the solidity of a storied and commanding brand, come join us! I.
  • KEY RESPONSIBILITIES The Customer Success Specialist role is responsible for driving engagement, usage and satisfaction with our offerings to support renewal and contract growth.
  • This role involves proactively analyzing the engagement of a portfolio of clients, and developing a working relationship with customers to improve their experience, and ensure that they realize the value that they paid for.
  • Identify opportunities to grow the account in collaboration with the Account Manager to support renewal and up-sell.
  • Support Onboarding Experience to ensure customers are set up for success from the get-go.
  • Analyze customer data to improve customer experience.
  • Maintain existing Customer Success metrics and data as directed.
  • Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
  • Drive customer retention by staying ahead of customer needs and offering new insights, strategies, and functionality.
  • Spur customer account growth through your deep knowledge of the product/service and the customers needs by making logical expansion recommendations.
  • Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion.
  • Idiomas :Inglês - Nível Avançado e Inglês - Nível Fluente Outros requisitos :II.
  • KEY REQUIREMENTS Successful Customer Success Managers must be proactive, social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
  • The ideal Customer Success Manager should engage with customers, be curious about their needs and wants, and create strategies that grow that value they identify.
  • Excellent interpersonal skills and ability to communicate and foster positive business relationships.
  • Demonstrated ability with sales teams to identify customer needs and deliver differentiated solutions.
  • High computer literacy, ability to learn new software, and experience delivering technology-driven solutions.
  • Experience working with brand image and promoting value through customer experience.
  • Technical and analytical skills required.
  • Strong strategic planning and project management skills with a demonstrated ability to prioritize time and tasks quickly and effectively.
  • Strong team player, self-starter, and thrives in a multi-tasking environment who can quickly adjust priorities.
  • Experience with Salesforce, HubSpot, or comparable CRM.
  • Solid experience.
  • Bachelors Degree.
  • English fluent.
  • #J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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