Vaga de parceiro

Customer Success Manager - Sertãozinho / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.
  • Discover a world of career possibilities with Sagan.
  • About the Company: Sagan represents a growing digital marketing agency that provides website and SEO services to small businesses across North America.
  • The team is fast-paced, values-driven, and committed to delivering real results with integrity and transparency.
  • Position Overview: The Client Success Manager is a full-time, client-facing role responsible for delivering a smooth onboarding experience, maintaining strong relationships, and driving client retention through proactive communication and reporting.
  • You wont be executing technical SEO or development work, but you will play a key role in ensuring client satisfaction and internal alignment across all touchpoints.
  • Key Responsibilities: Client Management: Serve as the main point of contact for 4050 clients.
  • Conduct regular check-ins and monitor client satisfaction.
  • Identify churn risks and upsell opportunities.
  • Onboarding: Manage onboarding from sale to handoff within 7 days.
  • Coordinate with internal teams to ensure a smooth start.
  • Set clear expectations and build strong first impressions.
  • Reporting & Insights: Deliver monthly reports with clear insights and next steps.
  • Translate technical data into client-friendly language.
  • Flag and escalate client-side issues as needed.
  • Internal Coordination: Ensure deliverables align with client expectations.
  • Follow up with team members to maintain project momentum.
  • Recommend improvements to internal processes and documentation.
  • Qualifications: Proven experience in a client-facing role (ideally within a digital agency).
  • Strong communication skills in American English (written and verbal).
  • High emotional intelligence and client empathy.
  • Excellent time management and organizational skills.
  • A background understanding of digital marketing, SEO, and website concepts.
  • Confident in handling tough conversations and offering proactive solutions.
  • Familiarity with tools like Slack, Monday.
  • com, Google Suite, and SEO platforms (Ahrefs, Mangools, etc.
  • ).
  • Nice-to-Haves: Experience managing a large client portfolio (40+ accounts).
  • Exposure to agency-style workflows and client reporting.
  • Comfort using or learning SEO and analytics tools.
  • Background in customer success, account management, or retention strategy.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Período comercial
 

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