Vaga de parceiro

Customer Success Manager - São Paulo / SP

Disponível para Assinantes
Salvar nos Favoritos
  • Compartilhe:

Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
  • We are building a global team passionate about innovation and next-gen technology.
  • BigID has been recognized for: BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies CRN 100 list named BigID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running) DUNS 100 Best Tech Companies to Work For in 2024 Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards 2024 Inc.
  • 5000 list for the 4th consecutive year! Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity At BigID, our team is the foundation of our success.
  • Join a people-centric culture that is fast-paced and rewarding: youll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
  • Who we seek: Were seeking a Customer Success Manager to join our growing team to cover our LATAM regions.
  • Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigIDs platform.
  • A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results.
  • This role reports to a Director, Customer Success.
  • What youll do: Deploy Standardized Engagement Models: Deploy standardized engagement models across customer assignments, ensuring clarity for both customers and internal teams.
  • Promote Process & Best Practice Optimizations: Promote best practices, deploy playbooks, and processes to ensure consistency and scalability of BigID offerings.
  • Customer Retention & Growth: Partners with customers to understand their business objectives, identifying opportunities and aligning BigID products and services to agreed-upon customer outcomes and account priorities.
  • Leverages an understanding of the customer's needs and business objectives to identify opportunities where BigID can provide added value to maximize retention and minimize churn.
  • Customer Relationship Management: Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, using partnerships with other account team leaders leading orchestration across internal/external stakeholders.
  • Develops a trusted advisory role with customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer.
  • Risk Mitigation: Proactively identifies, monitors, and mitigates actual and potential blockers related to contract entitlements and mobilizes resources to address actual and potential blockers to ensure delivery of key outcomes related to customer retention and growth.
  • Cross-Functional Collaboration: Collaborates partnership between the Customer Success team and internal teams to drive synergies and optimize client outcomes.
  • What youll bring: 3+ years in Customer Success and/or Account Management Background in big data, privacy, data governance, or information security as either customer or vendor (ability to consult and lead customers a strong plus) Proven experience working in the LATAM for at least 3 years.
  • Fluency in English, Portuguese and Spanish Demonstrated ability to address customer needs and provide appropriate best practices Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell Deep understanding of value drivers in recurring revenue business models Familiarity with on-premise and/or cloud data landscape Our Values: We look for people who embody our values - Care, Do,Try & Shine.
  • Care - We care about our customers and each other Do - We do what it takes to make a positive impact Try - We try our best and we dont give up Shine - We shine and make it our mission to always stand out BigDiversity: Were committed to creating a culture of inclusion, diversity, and equality across race, gender, sexuality, disability, and neurodiversity where innovation and growth thrive, every voice is heard, and everybody belongs.

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

Envie esta vaga para um amigo!

 

Cadastro Inicial

Preencha os campos abaixo
  • Ao criar uma conta, você aceita nossa Política de Privacidade e nosso Termo de Adesão
 

Acesse sua Conta

Preencha os campos abaixo

ou acesse com seu provedor
 

Recuperação de Dados de Acesso

Informe seu e-mail cadastrado