Vaga de parceiro

Customer Success Manager - Brasília / DF

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • About UsWith offices in Latin and North America and Europe, we are present in the industrial routines of the largest companies on the planet! Innovation is in our blood! Our team is leading the way by delivering features companies need to stay competitive.
  • All of this is to improve efficiency and increase productivity for companies by simplifying the SAP asset management process.
  • We deliver data reliability and cost reduction to our partners so that they are increasingly at the top of their game.
  • Be part of our story and lead the digital transformation with us!We are looking for Customer Success talent with a passion for working in a high growth environment.
  • To help manage our rapid growth, Sigga Technologies is investing in a critical role in Customer Success Management responsible for a unique opportunity to craft our customer success strategies, build strong relationships with a global customer portfolio, and partner with cross-functional Sigga executives.
  • Our ideal candidate is an accomplished problem solver, data driven, and ready to travel worldwide to ensure customer health and drive value to our customers and expansions for Sigga Technologies.
  • Main responsibilitiesObjectives for the roleDrive product adoption post-implementation, enabling expected ROI attainment for the customer.
  • Set, monitor and achieve measurable outcomes and KPIs set with the customer (success criteria) related to customer value realization and mutual success.
  • Become a trusted, strategic advisor for your customers, willing to dig deep and learn about the direction of their company, goals, and how Sigga can help them achieve them.
  • Be the internal voice of the customer and work cross-functionally within Sigga Technologies to escalate risks and present recommendations & solutions.
  • What youll doTrusted Advisor Build great customer relationships and set customers up for success by:Understanding goals, strategies, & initiatives and establishing Sigga Technologies as the best-in-class workflowBuild trusted relationships with users and leaders to help them achieve their personal and organizational goalsRecommending best practices based on understanding customers business goals, success criteria for getting valueMaintain customer health by developing and executing customer success plans that reflect a holistic path for customers to achieve ROIOutcomes and Risk Management:Drive adoption of Sigga Technologies products to enable customers to achieve business value and critical outcomesMeasure and monitor KPIs to draw insights and execute actionsOwn customer lifecycle experience including renewal conversations and exceed cross-sell revenue retention goalsPartner with Account manager and share growth opportunitiesStay current on Sigga Technologies products and services and develop use cases to drive customers to adopt best practice standards.
  • Proactively manage at-risk customers and develop success plans, prevent churn and reduce unnecessary escalations.
  • Expand CSPs to include additional outcomes as customer needs evolveCollaborate with Sales and Marketing to develop customer case studiesBuild and document new CS processes and procedures including playbooks, process outlines, best practices, engagement strategies, etc.
  • What were looking forEnthusiasm for customer success and excellence, especially within the SaaS spaceWillingness to learn, collaborative, growth mindset, goal oriented comfortable with ambiguity / changing priorities as part of the start-up cultureProven record of delivering effortless customer experience, and customer-centric internal communicationsExperience collaborating with cross-functional teams to support joint outcomes through customer lifecyclesDemonstrated ability to communicate effectively via oral & written formats: PowerPoint and Excel skills are a must, especially with multiple stakeholders/personasDemonstrated creation of data-driven customer action plan strategiesRequired Skills/AbilitiesExcellent written and verbal communication skillsExcellent time management skills, managing work time responsibly and efficientlyEscalation and conflict management skillsAbility to be highly collaborative with internal and external teamsIndependent, critical thinker/problem-resolution skillsHigh accountability to outcomes5+ years of experience in direct customer engagement roles3+ years of SAP experienceStrong verbal and written EnglishPreferred Skills/Abilities5+ years of account management, customer success, or managed servicesCRM experience, managing expansion opportunities and customer relationship mapping3+ years of SAP PM and/or EAM experienceMicrosoft Office/O365 experienceEducation and ExperienceBachelors degree (B.
  • A.
  • ) in a related field or equivalent combination of education and experience.
  • Additional informationBenefitsCLT positionMeal vouchersHealth planDental PlanTransportation voucher / Parking discountGympassPharmacy agreementSupport PassLife Insurance#J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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