Vaga de parceiro

Customer Success Manager - São Paulo / SP

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Detalhes da Vaga

  • Escolaridade Não Informado
  • Segmento Não Informado
  • Salário Não Informado
  • Área de AtuaçãoDiversos / Outros

O que você irá fazer

  • Weve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
  • At TRACTIAN, you''ll break boundaries, question convention, and collaborate with top talent to drive real change.
  • As a part of our growth-stage startup, youll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
  • Customer at TRACTIANThe Customer team is the driving factor behind lifetime value, retention, and expansion at TRACTIAN.
  • We focus on expanding inside existing customers, cross-selling to different products, and building even stronger relationships with our current accounts.
  • Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others.
  • Every member of our team directly affects the results of our clients.
  • As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
  • What you''ll doAs a Customer Success Manager, you will lead a team of Customer Success Engineers (CSEs) and oversee the success of all accounts within your portfolio.
  • Your focus will be on driving client retention, optimizing team performance, and ensuring TRACTIAN delivers measurable value to its industrial clients.
  • ResponsibilitiesManage, mentor, and develop a team of CSEs, ensuring high performance and client satisfaction.
  • Oversee all client accounts within your team, maintaining alignment with their maintenance goals and operational needs.
  • Collaborate with factory floor teams and decision-makers to ensure seamless implementation of TRACTIAN solutions.
  • Analyze team and client performance metrics to identify areas for improvement and drive results.
  • Represent TRACTIAN in strategic meetings with large industrial clients, ensuring alignment with their objectives.
  • RequirementsBachelors degree in Engineering (Mechanical, Electrical, or Production) or a related field.
  • 7+ years of experience in industrial environments, with leadership roles in production or maintenance management.
  • Proven ability to lead teams, manage complex client portfolios, and deliver measurable results.
  • Strong understanding of factory floor dynamics and maintenance strategies.
  • Excellent communication and leadership skills, with experience engaging with C-level stakeholders.
  • CompensationCompetitive salary and stock optionsOptional fully funded English / Spanish courses30 days of paid annual leaveEducation and courses stipendEarn a trip anywhere in the world every 4 yearsDay off during the week of your birthdayUp to R$1.
  • 000/mo for meals and remote work allowanceHealth plan with national coverage and without coparticipationDental Insurance: we help you with dental treatment for a better quality of life.
  • Gympass and Sports Incentive: R$300/mo extra if you practice activities#J-18808-Ljbffr

Informações Adicionais

  • Quantidade de Vagas 1
  • Jornada Não Informado
 

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